ELIGIBILITY SUPERVISOR - SES - 60043968

Requisition No: 843052 

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60043968

 Pay Plan: SES

Position Number: 60043968 

Salary:  $40,014.00 

Posting Closing Date: 12/18/2024 

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This Advertisement is for vacancies in Miami-Dade County (North Operations Area).  Managing clerical staff and customer flow in an ESS Lobby or Storefront maybe required.  All interested applicants are encouraged to apply.  
This is a professional position primarily responsible for the supervision of a unit that determines eligibility for public assistance benefits.  The primary duty of the incumbent is to spend most of the time communicating with, motivating, training, and evaluating employees, planning and directing employee’s work assignments, and having the authority to recommend personnel actions.  The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.  

 

 Minimum Requirements:
•    Be a current ESS employee in a position of ESS I or above. 

•    Have at least 2 years of experience in determining eligibility for public assistance programs (ESS Programs) including Temporary Cash Assistance, Food Assistance, and Medicaid within the last five years.  (This includes processing applications or reviews from receipt to disposition.)  The agency will verify the minimum requirements upon receipt of the application. 
 
SUPERVISION:  Supervises public assistance eligibility staff using the Department’s computer systems.  Ensures all applicants and recipient requests for assistance are processed accurately, timely and in accordance with rules, regulations, policies, and procedures.  Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performance indicators. Plans and prioritizes the unit’s workload, workflow, deadlines, and work objectives to meet process measurements and performance targets.

 

MONITORING AND QUALITY REVIEW:  Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures.  Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develops performance and planning initiatives and corrective action plans as needed.
 

ADMINISTRATIVE:  Resolves issues from internal and external customers.  Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.

 

TRAINING/POLICY:   Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.

 

EMPLOYEE DEVELOPMENT/INDIVIDUAL CONFERENCES/STAFF MEETINGS:   Effectively communicates with employees to discuss accomplishments and opportunities (areas needing improvement).  Completes monthly documented performance conferences with employees and completes performance appraisals according to the Department’s policies and procedures.  Develops and monitors individual and unit improvement plans for effectiveness.  
Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.
Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.

 

Knowledge, skills, and abilities, including utilization of equipment, required for the position:  Knowledge of social services program objectives and operation procedures; interviewing techniques; methods of compiling, organizing and analyzing data; applicable mainframe systems and software applications; arithmetic.  Skill in operating a personal computer.  Ability to supervi