Senior Manager, Sales & Sales Support

Let’s be unstoppable together!

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

Retailer Manufacturer Collaboration

Our team empowers retailers and manufacturers to work smarter together. We bring retailer data into a single, powerful platform—accessible to both retailers and their suppliers—so everyone works from the same insights to drive growth. Every program is tailored to the retailer’s unique needs, leveraging Circana’s Liquid Data® platform to transform complex data into actionable recommendations. These collaborative platforms typically include Point-of-Sale data, Supply Chain metrics, Loyalty insights, and Audience-building tools, giving clients a 360° view of performance. Our programs range from a dozen to over a thousand supplier clients, making the sales process both complex and rewarding. Success depends on close teamwork, streamlined processes, and smart automation. Within the RMC team, Sales teams own the value proposition, revenue goals, and sales strategy for each program, ensuring that collaboration translates into measurable business impact.

What will you be doing?

In this role, you will support the new business and renewal processes across Circana’s retail gateways. You’ll support the entire sales cycle—from initial prospect engagement and pricing analysis to client onboarding and post-sales support—ensuring momentum and accuracy at every stage. Working closely with client insights, sales enablement, and finance teams, you’ll coordinate processes, resolve issues, and maintain clear communication with clients and internal stakeholders. Your ability to analyze data, streamline workflows, and anticipate risks will be critical to delivering seamless execution and achieving revenue goals.

The role requires the ability to quickly learn Circana internal systems and understand the data they house, apply critical thinking to solve problems with minimal guidance, and manage and analyze multiple complex Excel files alongside Power BI dashboards, Dynamics, and Unify reports. The ideal candidate will also learn and connect all steps of the sales and renewal process to ensure seamless execution while maintaining strong organizational and communication skills.

Job Responsibilities

Administer the client sales and renewal process:

• Develop expertise in the commercial portal and work closely with the application team to ensure the system runs smoothly.
• Diagnose client progress and intervene if necessary to ensure effective pace through the system.
• Field initial inquiries from prospects and set them up in the system.
• Calculate pricing for the various tiers based on your own MADRID reporting.
• Monitor sales stages and pursue with clients who have been inactive.
• Ensure client user information is available for set up.

Uphold sales principles and best practices:

• Jointly operate the Sales Support Helpdesk.
• Ensure sales decisions comply with program rules of engagement. Eg. Pricing, contractual terms.
• Coordinate committed delivery dates.
• Work with the commercial portal team and Finance to identify and implement ongoing enhancements to the sales and financial processes.
• Proactively monitor the sales process to ensure accurate and timely inputs from all partners and ensure records are accurately maintained and up-to-date.

Post-Sales Activity and Support:

• Enter client financial sales information into finance system.
• Develop strong relationships with finance teams to help resolve individual client issues such as late payments.
• Ensure requirements are met for revenue recognition.
• Liaise with client and internal teams over incremental purchases and scoping changes.
• Prepare revenue reporting for retailer and Circana leader