Senior Director, Client Implementations

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director, Client Implementations

What does a successful Senior Director, Client Implementations do? As the leader of the Client Implementations function, you are responsible for delivering our product to new and existing clients, from the completion of a new sale to the first new client transaction/experience going live on the platform. You will lead the team chartered with managing a large portfolio of implementations, and you will be responsible for ensuring the implementation projects go live on time and on budget, while exceeding client expectations.

What you will do:

• Lead the Client Implementations team for all Enterprise Biller and Receivables products.
• Engage directly with clients in the implementation sizing and requirements definition phases – including negotiation of implementation costs and terms.
• Partner closely with internal product, sales, engineering, and support teams to deliver an excellent client experience – efficiently and at the right margins.
• Oversee the implementations portfolio across both direct staff and systems integrator (SI) partner-driven projects.
• Transform and develop the talent profile of the team towards a mix of technical and client-facing skills.
• Define and measure the health of the implementation’s portfolio, while continuously improving process efficiency and client experience.
• Transform implementation process management with a focus on improving “time to first transaction” performance and introducing automation throughout the implementation lifecycle.
• Improve documentation of the client implementation process.
• Be responsible for the financial performance of the client implementations function.

What you will need to have:

• 10+ years of experience leading technical or implementations functions.
• 5+ years of experience leading a large portfolio of technical work – preferably in client implementations.
• 5+ years of experience handling client escalation with ability to perform technical troubleshooting.
• 5+ years of experience client-facing functions, with preference for direct negotiating experience.
• 5+ years of experience in CRM tools, specifically Jira and Confluence.
• Bachelor’s degree in computer science, engineering, or a related field and/or equivalent military experience.

What would be great to have:

• 5+ years of experience using Microsoft technologies (.Net, SQL), tools (DevOps), and cloud technologies (Azure, Snowflake, AWS, Google Cloud, etc).
• Experience providing technical support and troubleshooting assistance to resolve issues with payment processing systems.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range

$0.00 - $0.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please: