Customer Engagement Senior Analyst

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Team Overview

As the customer Engagement Senior Analyst you will ensure alignment between sales and delivery teams from a delivery standpoint. You will partner with sales on new/existing customer opportunities, advise on product capabilities and set up process and provide final solution recommendation. You will also communicate between production and customers and ensure program dates and deliverables are met. In this role you will report to the Manager, Customer Engagement. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Contribute to the full system lifecycle including client and sales engagement, requirements gathering, review the fulfillment of the solution, & coordinate resources for fulfillment
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation. 
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. 
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery

Required Knowledge and Experiences

• Ability to translate technical and functional requirements and collaborate with technical counterparts

• Can explain technical concepts in layman's terms to a non-technical audience

• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment

• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities

• Bachelor’s degree and relevant work experience, preferably in the Financial Services industry

• Excellent communication and interpersonal skills

• Internal and external customer facing experience

• Familiarity working with data

• Experience in the credit reporting, financial services or direct marketing industry is preferred.

• ETL Knowledge

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, menta