Senior Sales Engineer

About TheyDo

We’re TheyDo, a fully remote B2B SaaS organisation. Founded in 2019, we are the leading journey management platform, on a mission to make the customer journey the most powerful business tool there is.

In March 2024 we announced our latest funding round worth $34 million. Combined with our Series A raise in 2022 it takes our total investment to just under $50 million. Our angel investors include executives from Intercom, Miro, OpenAI, Amplitude, Slack, Airtable and more.

We support and partner with renowned enterprise organizations such as Cisco, Ford, Johnson & Johnson, Home Depot and Polestar, helping them manage their complex journeys and optimize them for efficient growth, removing the need for constant transformation.

We kicked off 2025 with a global team of 80 TheyDoers, representing over 30 nationalities across 20 countries.

This is just the beginning. Join our exciting journey as we make the Customer Journey the most powerful business tool there is

Role Overview:

As a Senior Sales Engineer, you will play a critical role in the sales process by working closely with the sales team and prospective customers to demonstrate the technical capabilities and business value of our solutions. You will act as a trusted advisor to clients, providing tailored product demonstrations, answering in-depth technical questions, and designing solutions that address their specific needs. This role requires a strong blend of technical acumen, excellent communication skills, and a passion for solving complex business challenges.

Key Responsibilities:

• Partner with Sales Teams: Collaborate closely with account executives to understand customer needs and craft compelling presentations, demonstrations, and proof-of-concept solutions that highlight our platform’s unique value.

• Customer Discovery: Lead discovery sessions with clients to understand their pain points, technical requirements, and business goals, ensuring alignment between their needs and our solution capabilities.

• Solution Design: Create and tailor customized solutions that address client-specific challenges, leveraging the full capabilities of TheyDo's products.

• Product Demonstrations: Develop and deliver in-depth product demonstrations, both virtual and in-person, showcasing how our platform solves key business problems.

• Proof of Concept (PoC) Development: Design and lead proof of concept and pilot projects to validate technical feasibility and demonstrate ROI to potential customers.

• Technical Expertise: Provide technical guidance and answer detailed product questions related to integrations, API capabilities, security protocols, scalability, and performance.

• RFP/RFI Support: Assist in responding to RFPs, RFIs, and other technical documentation requests to demonstrate the competitive advantages of TheyDo's solutions.

• Cross-functional Collaboration: Work with product management, engineering, and customer success teams to ensure alignment of product capabilities with market needs and customer feedback.

• Market Awareness: Stay current on industry trends, competitive offerings, and new technologies to provide informed insights to customers and internal teams.

Qualifications:

• Experience: Proven experience in a pre-sales, solutions consulting, or technical consulting role, ideally in SaaS, customer experience (CX), AI, collaboration, or analytics platforms.

• Technical Skills: Strong understanding of cloud-based platforms, APIs, data integrations, enterprise software architectures, and security best practices.

• Industry Knowledge: Experience with customer experience management, AI-driven analytics, or collaboration tools, with a proven ability to understand customer needs and align solutions accordingly.

• Communication Skills: Excellent presentation and communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

• Problem-solving: Proven ability to analyze complex business problems and translate them into practical solutions using our platform.

• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent work experience).

• Preferred Skills:

  • Experience with CX platf