Supervisor, Underwriting- Personal Lines REMOTE

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.

This is a remote position.

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Job Description Summary

Are you a critical thinker who can analyze risks and find insurance solutions that balance customer needs with business goals? If you can take initiative, use both your analytical and creative abilities to make sound decisions and have a desire to help people solve real challenges, we want to hear from you!

Our primary customers are insurance agents who count on us to be their business partners and provide them with exceptional service and personal insurance lines products and services that help them grow their businesses. It’s a fast-paced environment in a collaborative, team-oriented culture, working in a competitive and growing industry.

In this role, you’ll primarily supervise associates in underwriting or underwriting support positions. This involves supervising and coordinating the work activities of the team, including customer service and workflow management. You’ll have opportunities to provide your technical expertise to ensure compliance to quality standards while developing and guiding the underwriting team. We’ll count on you to coordinate and complete underwriting projects, as well as developing, coaching, training and mentoring individual team members.

Job Description

Key Responsibilities:

• Coordinates and follows up on unit research efforts. Gathers information from multiple sources according to company guidelines, ensuring effective underwriting performance. May research issues supporting unit objectives and participate on committees or special projects.

• Coordinates and follows up on analysis within the unit. Ensures that risks are handled within authority, based on company underwriting guidelines and standards. Analyzes quality and quantity of risks underwritten and utilizes reports accordingly. May perform portfolio analysis or additional underwriting analysis in support of unit objectives. Project coordinator for intake of all new portfolio management projects and provides the analysis on project viability or success.

• Supervises, coordinates and provides leadership to unit. Ensures compliance to all time and service standards. Ensures file handling quality and workflow efficiency. Manages larger, more complex issues that require working with and through others to meet business needs and maximize workflow. Assists in managing work inventories within the unit.

• Ensures that decisions to accept, modify or decline personal lines business are based on underwriting analysis, best practices and judgement within appropriate underwriting authority. Assigns work, monitors, evaluates and recommends resolution to escalated issues. May make decisions related to audit reviews and reports results to management.

• Resolves escalated issues, applies underwriting expertise and provides technical oversight to complex issues.

• Plans day-to-day work and procedures. Assists management in the development and monitoring of the unit's budget. Responsible for the management of associates including: performance management, salary planning and administration, hiring and placement, and disciplinary actions.

• Consults on and performs file reviews as an underwriting subject matter expert with all levels of internal and external partners regarding policy and practice, customer service issues, sales, claims and product.

• Communicates operational plans, direction and productivity results to direct reports. Communicates underwriting results to leadership.

• Responsible for delivery of appropriate customer service levels within the team. Follows up and ensures proper handling of escalated customer service requests.

• Coaches, develops and provides feedback to associates. Determines and ensures delivery of training and development based on individual and team needs.

May perform other responsibilities as assigned.

Reporting Relationships: Reports t