Retail Innovation Manager

Job Description

Work Arrangement

This role is categorized as remote. This means the successful candidate must be based in Tennessee, Kentucky, or West Virginia. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The Role

The GM Retail Innovation Manager’s (RIM) role is to lead and support the GM Divisions’ Field Teams in implementing and evolving the Sales & Services Retailing Model to bring about an industry-leading experience for both our Dealers and Customers. Reports to the Manager – Retail Innovation Field Team, the GM Retail Innovation Manager (RIM).

What You’ll Do

• Leading a small team responsible for Digital Retail Platform (DRP) implementation at BAC level in a defined geographical area (People Leader Skills Development Opportunity)

• Guide dealers through DRP Implementation process including gathering key information and confirming dealership’s ability to utilize platform.

• Inform dealers and divisional field personnel of DRP Implementation progress and key areas such as training.

• Facilitating Field and Regional Office employee immersion into Future Retail Model including DRP Integration

• Facilitate the introduction of Mobil Service+

• Facilitate the introduction of Vehicle Ordering and Distribution utilization of Fulfillment Centers

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in business, Marketing, or related area

• 4-6+ years of sales and marketing experience (multi-discipline, field, corporate) preferable in automotive setting

• Ability to travel 50% of the time within Tennessee, West Virginia, and Kentucky

• Experience managing cross channel programs

• Experience interfacing with automotive dealers

• Customer experience focused initiatives

• Reporting, data and analytics

• Knowledge / Experience working in EV ecosystem

• Working knowledge or established Project Management experience

• This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.

Leadership Behaviors:

• Driven sales, service, and marketing professional that excels in a fast-paced, dynamic environment

• Proven track record of driving positive change in sales, service, marketing or CX fields

• Builds and maintains strong relationships including senior leaders

• Strong problem-solving and communication skills

• Proficient and proactive communicator along with strong time management and ability to prioritize

• Highly analytical with strong attention to detail

• Comfortable working with data, analytics and developing executive reporting

• Strong presentation skills – ability to create and deliver effective business briefings

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is $93,400 to $149,200. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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