European Sovereign Cloud Senior Program Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description for Genesys Senior Program Manager EU Sovereign Cloud (ESC)

• Are you a highly motivated, experienced salesperson with a passion for working with leading edge software?

• Do you want to be part of a global company that is a recognized leader in the customer experience space?

• Are you able to create complex Go-to-Market strategies?

• Are you able to lead and form an industry-experts team for growth?

• Can you act as the EMEA expert & voice for a strategic initiative?

• Are you a great team-player who not only works in a team, but can bring the team forward with excellence in what you do?

If you said yes, then we would love to hear from you.

Genesys is hiring a senior-level sales professional for a strategic management & development role as Senior Program Manager EU Sovereign Cloud (ESC) in Germany.

Genesys EU Sovereign Cloud (ESC) will become our primary CCaaS Solution for highly regulated industries build on top of AWS Sovereign Cloud in Germany.

The strategic Program Manager role is working closely with our cross functional team of Product Management & Marketing, Strategic Alliances, Partner Management, Legal and Security/Privacy to create a tailored Go-to-Market offering for Genesys EU Sovereign Cloud (ESC) with focus on highly regulated industries like Public Sector, Life Sciences, Healthcare (Payors) or Utilities.

The Senior Program Manager ESC owns respective GTM development, marketing & event plan, cross functional team orchestration and related ecosystems around ESC. In addition, this person acts as EMEA voice to our global team and shares EU specifics around ESC.

Working in close collaboration with EMEA Country Manager & Sales Leader but also other territory relevant management functions, the Senior Program Manager ESC will also closely collaborate with independent consultants, transformational and other partners (especially AWS, ServiceNow & Salesforce) to create the right ecosystem to address highly regulated enterprises.

In this role, you will not only guide and coach the Genesys involved persons on our ESC strategy, but also represent Genesys to the senior management of involved (transformational) partners, consultants and the customer.

Building strong relationship networks relevant for the Enterprise sales in Germany is also part of the job.

What we look for and expect from the right individual is:

• Act as Program Manager for a newly developed offering and lead / orchestrate an industry-focused team for growth

• Form a unique and value-driven go-to-market strategy and ecosystem focused on European Sovereign Cloud (ESC)

• Verticalizes knowledge in Public Sector, Healthcare, Life Sciences or other related industries

• Establish Genesys as the key player in respective assigned markets and grow with a unique EU-based ecosystem where you strongly partner with AWS, ServiceNow and Salesforce

• Developing a clear marketing & event plan which is the baseline for success

• Define EU requirements for highly regulated industries, structure them with priority and share them with global counterparts

• Being the Genesys expert & voice for EU trends, opportunities, and threats in respective industries, with local focus and global alignment

• Tracking Sales pipeline and calling forecast for their industry team on a weekly basis

• Qualifying engagement requests and assigning team resources to optimize efficiency and drive value

• Holding peer-level relationships with C-Level executives

• Establishing a reliable Sovereign Cloud network between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys in top management projects

• Represent Genesys in general sales and marketing activities (e.g. conferences, fairs &