Sr. Manager, Sample Management

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

 

Job Title: Sr. Manager, Sample Management

Primary Purpose: The newly created position of Sr. Manager, Sample Management, will help define the short- and long-term vision and strategy for Sample Management at Coach.  

 

This position operates across Coach, with the objective of managing the entire sample management process across all functional areas.

 

This is a highly cross-functional position that requires a balanced, strategic, and growth-driven approach to build a best-in-class sample management team. This role reports to the VP, of Marketing Analytics, Operations & Transformation.

 

The successful individual will leverage their proficiency to...

• Manage a team to provide a seamless sample management experience via a 360-degree approach and meet all business milestones.
• Establish, implement & communicate the overall strategic direction of sample operations in tune with business goals.
• Main point of contact with stakeholders & cross-functional team leaders to establish business milestones & deliverables.
• Monitor & increase accountability of internal & cross-functional teams to meet business milestones.
• Collaborate with cross-functional team leaders, and translate overall sample strategies into daily operations to meet business goals.
• Identify opportunities to streamline processes & increase efficiencies (digital & customer facing)
• Leverage leadership position to facilitate communication & accelerate instrumental changes
• Outline career paths, build team structure & focus on future growth strategies
• Supervise & troubleshoot daily sample operations
• Provide most updated assortments & visual decks for marketing & ecomm
• Point of contact between Vendors, PD & Production to ensure sample orders meet deliverables
• Establish yearly goals & competencies for direct reports

 

The accomplished individual will... 

• 7+ years experience in Sample Management, Operations, Merchandising, Marketing, Digital, PD, and/or vendor management preferred
• Possess strong Microsoft Excel skills
• Have proven track record of success in creating and growing partnerships to amplify larger business opportunities and goals 
• Demonstrate creative problem-solving skills; perseverance when presented with barriers or ambiguity 
• Ability to thrive in a fast-paced environment, adapt to changing priorities, and react with appropriate sense of urgency 
• Have a team-oriented approach; ability to interact with partners across the organization at all levels 
• Have exceptional attention to detail, strong project management and organizational skills 
• Excellent communication skills, both written and verbal; ability to negotiate and influence peers and members of cross-functional teams 
• Strong people management skills

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncerta