Sales Engineering Specialist

Country:

Japan

Location:

Head Office(CJC)

Role: Sales Engineering Specialist

Location: Japan

Full/ Part-time: Full-time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Carrier is the world’s leader in high-technology heating, air conditioning and refrigeration solutions. Carrier’s Global Residential and Light Commercial business is the fastest growing product segment of HVAC in North America and globally. Consisting of a Japan core team, global joint venture, and employees worldwide, the business is currently realizing the benefits of a long-term strategy to develop a global customer-focused culture in support of an industry-leading platform product line.

If you are looking for a role that combines your real passion for technical support with customer relationships, we have a phenomenal opportunity for you on our global team. We are seeking a technical and passionate Sales engineer to join our team to provide customer-focused sales engineering & training support as we scale globally. In this position, you will work closely with the sales team, channel partners, as well as functional teams at Carrier and suppliers / partners.

Key Responsibilities:

As a Sales Engineering Specialist, you’ll be responsible for:

• Product Knowledge
• In-depth knowledge of existing Air conditioning product line-up (RLC & VRF)
• Competitive benchmarking
• Working closely with product management and sales teams to identifying gaps
• Working closely with engineering teams
• Participating in new product introduction
• Sales Tool Development
• Proofreading technical inputs to sales tools like Catalogues, product AVs, manuals etc.
• Developing and participating in improvement of technical tools
• -Selection software, diagnostic tool or other software either with suppliers / partners or own developers
• -Plan and spec tools, benchmarking tools to pitch against competitors
• -Attending and supporting technical seminars
• Supporting exhibitions and trade shows
• Sales Engineering:
• Providing day to day technical support to sales teams
• Developing technical materials for sales team
• Supporting on projects design
• Technical training:
• Developing & improving exhaustive material together with suppliers / partners
• Supporting execution for annual training calendar:  Employees and channel partners
• Developing ‘train-the-trainers’ across geographies
• Developing training center layouts and supporting execution: Own and channel partners

Requirements

We are looking for people who are Sales Engineering Specialist. If this is you, get in touch.

As a minimum you must have:

• Individual should possess the capacity to work in a dynamic environment and demonstrate the ability to use decision-making abilities and technical capability to assist in meeting customer needs across dynamic regional market segments.
• Foundational skills for this role include general HVAC design and application principles, project management, speaking in public, general engineering aptitude.
• Strong communication and multi-functional influencing skills to align suppliers, engineering, sales, marketing, product management, after-market, and leadership team.
• Ability to collaborate with global team members across time zones.
• Demonstrated experience in customer relationship management.
• Technical, product and application experience in HVAC industry required.
• Strong written communications, presentation skills in English, communication in Japanese required
• Focus on details to close out issues for the team with a strong sense of urgency, quality, self-initiative, and customer satisfaction orientation. While also being able to lead multiple priorities.
• Requires strong knowledge of Microsoft Office (Excel, Word & PowerPoint).
• Engineering license or University graduates, technical discipline (preferably mechanical or electronics) with 3+ years of experience – preference for HVAC segment
• Modular chiller knowledge appreciated but not mandatory.
• Digital marketing or service experience appreciated but not mandatory.