Director, Commercial Data Management and Operations

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

As Director of Commercial Data Management & Operations, you will lead the data operations function supporting our rare disease portfolio. You’ll be responsible for designing and optimizing our commercial data ecosystem—ensuring seamless integration, governance, and activation of data across brands and therapeutic areas. This role is pivotal in enabling a unified customer experience through data-driven insights and operational excellence.

You’ll partner closely with commercial leadership, external data providers, and cross-functional teams to build scalable, compliant, and high-impact data capabilities. This is a hands-on leadership role with strategic influence across the organization and direct responsibility for developing a high-performing data operations team.

The role will report to the Head of Field and Data Operations, as part of the Customer Experience Insights & Operations (CxI&O) team for North America.   The Customer Experience team is focused on ensuring we elevate the experience for our customers internally and externally through integration across sales and marketing.  The Data Operations team is responsible for the tools and processes supporting the Commercial data architecture across all brands/therapeutic areas.

Key Responsibilities

Data Strategy & Architecture

• Lead the design and evolution of commercial data architecture
• Establish and operationalize data governance frameworks, including data quality measurement, monitoring, and compliance.
• Ensure adherence to data privacy regulations (e.g., HIPAA) and internal policies.
• Establish standards for data mastering, taxonomy, lifecycle management, and integration across commercial systems.

Data Operations & Optimization

• Analyze current data practices to identify opportunities for automation, standardization, and efficiency.
• Oversee ETL/ELT workflows and ensure high-quality data delivery across commercial functions.
• Spearhead internal initiatives to leverage AI/ML for data quality monitoring, anomaly detection, and predictive analytics.
• Collaborate with engineering and analytics teams to automate data pipelines and DevOps workflows using AI-enhanced tools.
• Evaluate and implement AI-based solutions to streamline data ingestion, transformation, and enrichment processes.

People Leadership

• Lead and develop a team of data operations professionals, fostering a culture of accountability, innovation, and continuous learning.
• Provide coaching, mentorship, and career development opportunities to direct reports.
• Set clear goals and expectations, conduct regular performance reviews, and support professional growth aligned with business needs.

Cross-Functional Partnership

• Collaborate with Commercial, IT, and Analytics teams to translate business needs into scalable data solutions.
• Support insight generation for field operations, targeting, segmentation, and performance tracking.

Vendor & Partner Collaboration

• Manage relationships with external data providers and integration partners.
• Evaluate and optimize data exchange processes and contractual alignment with business needs.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 7–10 years of experience in commercial data operations or analytics within the biopharma industry.
• Deep familiarity with pharmaceutical data sources (e.g., claims, prescription, specialty pharmacy).
• Proven experience implementing scalable master data management (MDM) framewo