IT Technician (Entry-Level)

IT Technician (Entry-Level)
Location: Horseshoe Bay, Texas (On-Site Only)
Compensation: $20.00 per hour.
Schedule: Thursday – Tuesday | 11:00 AM – 9:00 PM (Includes Weekends & Major Holidays)

Launch Your IT Career in a Premier Enterprise Environment. Are you a recent or upcoming graduate in Computer Science or Information Technology? Horseshoe Bay Resort is seeking a motivated Entry-Level IT Technician to join our team. This role is specifically designed for early-career professionals looking to gain hands-on experience and mentorship within a sophisticated hospitality infrastructure. We provide the training and exposure to enterprise-level systems; you provide the curiosity, reliability, and professional drive. Important Expectations Before You Apply

• On-Site Requirement: This is a 100% local, on-site role in Horseshoe Bay, TX. No relocation assistance or remote work options are available.
• Hospitality Schedule: Due to the nature of our industry, this position requires a non-traditional schedule, including weekends and mandatory availability for all major holidays.
• Career Stage: This is an entry-level position ($20/hr). It is ideally suited for those with 0–2 years of experience seeking a clear path toward IT Administration.

Primary Responsibilities: As a member of the IT team, you will provide critical Tier 1 support across all resort departments, including Golf, Food & Beverage, Front Desk, and Executive Offices.

• Technical Support: Resolve hardware and software issues for desktops, laptops, printers, POS terminals, and mobile devices.
• Hospitality Systems: Support specialized technology, including Point of Sale (POS) and Property Management Systems (PMS).
• Infrastructure & Networking: Diagnose basic connectivity issues, assist with structured cabling, and help organize equipment racks.
• User Administration: Manage account setups, password resets, and permissions within Active Directory and Microsoft 365.
• Deployment & Maintenance: Install and configure new workstations and peripherals; perform preventative maintenance to minimize downtime.
• Onboarding: Prepare equipment and accounts for new associates to ensure a seamless first-day experience.

Physical & Mental Demands

• Performance Under Pressure: Ability to maintain high performance standards and professional composure under high-pressure, time-sensitive conditions.
• Physical Capacity: Ability to lift and maneuver IT equipment up to 25 lbs regularly and up to 50 lbs occasionally.
• Collaboration: A strong collaborative mindset to work effectively within a cross-functional, enterprise-team environment.

Candidate Profile

• Education: Degree in Computer Science, IT, or a related technical field (completed or in progress).
• Experience: 0–2 years of technical experience; a strong desire to learn and grow long-term is essential.
• Skills: Natural problem-solving ability with a "tech-savvy" mindset and strong work ethic.
• Reliability: Proven track record of punctuality and dependability.

Compensation & Benefits: Horseshoe Bay Resort offers a comprehensive Total Rewards package:

• Health & Wellness: Medical, Dental, and Vision insurance; Long/Short-Term Disability, Critical Illness, and Accident coverage.
• Financial Security: 401(k) retirement plan with employer matching.
• Resort Perks: Limited access to championship golf courses and amenities; significant retail and dining discounts.
• Travel: Discounted rates at over 100 Crescent Hotels & Resorts properties nationwide.
• Career Growth: Scheduled performance reviews, merit-based increases, and access to our Manager in Training (MIT) program.
• Support Services: Associate housing and shuttle options (seasonal/remote), weekly meal subsidies, and regular associate appreciation events.