Sr. Epic Analyst- Tapestry

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Senior Epic Tapestry Analyst at Hummingbird, you will provide managed services application support, leveraging your advanced expertise in system configuration, workflow design, and application analysis. You will engage directly with clients to resolve complex issues, refine processes, and identify opportunities for improvement. Additionally, you will mentor less experienced team members, fostering their professional growth and ensuring the continued excellence of our service delivery.

Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

FLSA Status: Exempt

Compensation: Starting at $113,000- $138,500 per hour less statutory deductions

Work Location: Remote

Travel: 2-3 trips per year for client visits, training, and company events.

On Call: Yes

Benefits Eligible: Yes

People Manager: Yes

Responsibilities

System Analysis

• Analyze workflows, data, and technical issues, particularly those of a highly complex and integrated nature, to identify options and recommend solutions aligned with business needs, regulatory requirements, and best practices.

• Perform comprehensive workflow and requirement analysis for critical, complex, and integrated issues and enhancements, overseeing the entire process from building and testing to documentation and communication of changes.

• Translate requirements into system configurations, overseeing the process from building and testing to documentation and communication of changes.

• Lead system enhancements, maintenance tasks, and upgrades for both routine and critical initiatives.

• Lead project scoping activities, to include requirements definition, application of prioritization criteria, level of effort estimates, and anticipated return on investment.

• Identify opportunities for process improvement and recommend solutions.

• Adhere to change control processes, maintaining system integrity and compliance.

User Support and Troubleshooting

• Deliver high-quality application and optimization support in accordance with contracted SLAs.

• Take a proactive role in understanding and addressing end-user issues and needs, mentoring others in problem-solving scenarios.

• Proactively seek information and strategize solutions for end-user issues with significant risks.

• Lead the data audits, troubleshooting, and tracking of complex issues, ensuring effective resolution and process improvements.

• Provide on-call support during scheduled times, if required.

Communication and Collaboration

• Lead engagement with client stakeholders to deeply understand organizational processes, needs, and developing best practices, providing strategic guidance and recommendations.

• Act as a liaison between business operations, providers, and IT, fostering strong partnerships and ensuring alignment with organizational goals.

• Champion cross-functional collaboration efforts, driving integrated solutions and facilitating knowledge-sharing initiatives to enhance organizational effectiveness.

• Serve as a SME for the training team on organizational training initiatives.

General

• Provide guidance and mentorship to less experienced analysts, contributing to the team's overall growth.

• Take a proactive role in documenting team processes and procedures.

• Manage projects of increasing complexity, scope, and criticality.

• Provide thorough documentation of build changes, tasks, and projects.

• Provide clear and organized status reports on key project areas.

• Lead meetings, reviews, and design sessions.

• Stay current with Epic certifications and application knowledge.

• Comply with all HIPAA policies, procedures, and training requirements.

Required & Desired Skills