Customer Support Supervisor

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About The Role:

As a Customer Service Supervisor at Taskrabbit, you will play a pivotal role in ensuring the delivery of exceptional customer service experiences. Your responsibilities will span team engagement and development, fostering ownership and accountability, providing continuous feedback, and championing customer satisfaction both within the team and across the company.

Our Values:

• Obsess over Clients and Taskers
• Win Together with Heart
• Own the Challenge
• Be Bold
• Think Big. Move Fast.

What You'll Work On:

Customer Obsessed:

• Foster a positive and inclusive team environment, prioritizing engagement and collaboration for a motivated work culture.
• Facilitate continuous learning and development opportunities for team members.
• Champion customer satisfaction, serving as a liaison between the customer service team and other departments.

Insight/Metrics Driven:

• Demonstrate ownership and curiosity in addressing customer concerns and team challenges.
• Set clear expectations, hold team members accountable and collaborating with cross-functional teams.
• Establish a culture of continuous feedback, leveraging qualitative and quantitative data for improvement.
• Analyze and understand performance trends to create actions for continuous improvement.

Trusted Resource:

• Exhibit leadership qualities in addressing customer concerns and team challenges.
• Collaborate with cross-functional teams, ensuring alignment with business goals.
• Handle escalations from customers as necessary, while also guiding your team through these

What You Will Need:

• Minimum 1 year of people management experience, within a customer-focused environment
• Exceptional problem-solving skills, emphasizing the ability to navigate and resolve complex issues efficiently, and a strategic mindset to address challenges at a supervisor level.
• Strong sense of ownership and disciplined curiosity, showcasing leadership in taking responsibility for team performance and implementing effective resolutions.
• Empathetic communication skills, with a focus on building and leading a cohesive team. Ability to connect with both customers and team members on a personal level while ensuring effective communication and understanding.
• Detail-oriented mindset with a commitment to delivering top-notch service, now extended to overseeing the quality and performance of the entire customer service team.
• Ability to work weekends and shifts dependent on business needs.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The annual gross pay range for this position is $69,000 - $88,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also s