Client Service Manager (Offsite)

We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a ready to join us in making a real impact. We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and doers who don’t do status-quo. Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.

As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients’ wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world. This is an exempt position, Making $55,000 per year.

Join our team at SAGO, where happiness thrives in the top 35%, our work culture ranks in the top 10%, and diversity shines in the top 15% compared to peers of our size. Discover more about us at https://www.comparably.com/companies/sago and be a part of something exceptional.

Position Title: Client Service Manager (Offsite)

Location: New York City offsite space (142 W. 36th St, NY, NY 10018)

Job Summary:

As a Client Service Manager (Offsite), you will be instrumental in supervising the day-to-day activities of our satellite facility in NY. Your duties encompass the leadership of a team of Front Desk Associates, guaranteeing the fulfillment of client requirements, maintaining workflow efficiency, and overseeing overall office operations. 

Note: The client project is anticipated to start in March with our goal of having this person in seat, and trained, before that timeframe.  The project is currently scheduled to last three months with possible extensions.

Key Job Responsibilities:

·        Scheduling, supervising, and supporting a team of Front Desk Associates.

·        Maintain regular communication with building management and support services to ensure seamless facility operations.

·        Oversee client projects with a primary emphasis on meeting and surpassing client expectations.

·        Ensure participant confirmations are completed.

·        Support and properly direct participants inquiries.

·        Oversee and be the point of escalation for positive and professional interactions with participants and clients.

·        Oversee and reconcile participant tracking and payments.

·        Compile and send reports to relevant stakeholders.

·        Facilitate communication and provide updates to Project Managers and offsite clients during shifts.

·        Responsible for ordering office supplies as needed and maintaining overall office space.

·        Perform other duties as assigned.

Requirements

Requirements:

·        Strong team management skills.

·        Proficient clerical skills.

·        Detail-oriented and team-oriented mindset.

·        Strong time management skills.

·        Dependable, energetic, and possesses an upbeat personality.

·        Confident, hard-working, and organized with a professional attitude.

·        Ability to multitask.

·        Ability to work independently and lead/manage a team.

·        Creative thinker with problem-solving abilities.

·        Effective communication skills (oral and written).

·        Self-starter capable of handling fast-paced, stressful situations.

·        Knowledgeable about the surrounding area/locations.

Qualifications:

Education: Some College or equivalent.

Experience: 2-3 years of hospitality and management experience.

Computer Skills: Strong technical computer skills, including proficiency in MS Office, Word, Excel, and Outlook.

Sago's Commitment:

Sago is dedicated to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. We welcome and encourage applicants from all races, colors, religions, national origins, genders, sexual orientations, gender identities, protected veteran statuses,