SET - Service Lane Coach (Orlando, FL)

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Base Pay Range:

$79,000-$84,000

As a SET – Coach, your essential job functions will include the following:

Training and Training Support

• Assist in delivery of specific on-site training to designated dealerships.
• Facilitate instructional modules, stand up training, coaching and instruction to staff, management, and dealership personnel.
• Act as a resource to provide information to determine the most effective way of meeting the needs of management, staff, clients, or customers.
• Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.

Operational Management

• Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance and sales of service lane products and parts.
• Work with dealership management to gain support, change behavior and drive results.
• Quickly build cross-functional relationships at all levels of the dealership to implement changes.
• Develop and maintain consistent contact schedule with assigned dealers.
• Manage all activity tracking and account information in Salesforce.
• Develop and execute follow-up process to support dealership action plans and sustain behavior change. 
• Communicate analyses and strategic plans based on diagnosis and findings to all affected parties (both internal and external).
• Participate in OEM regional meetings as needed.
• Submit timely update reports, itineraries, and expense reports to management as required.

Operational Execution

• Understand and assess dealership associate’s knowledge and skills related to in dealership training, program support, product knowledge, parts knowledge, and service lane sales.
• Create and execute customized coaching solutions to improve dealership personnel performance across all areas.
• Utilize knowledge of parts department protocols, procedures, methods, and best practices to affect positive change
• Coach and assist dealership staff on tools and resources to effectively stock and sell necessary parts and service
• Assist personnel with tools and capabilities to present products to customers and sell conclusively on the drive or over the counter - utilizing and explaining program value added items.
• Connect parts knowledge & procedures to their effect on key financial indicators for parts department and dealership (accounting, inventory management, technical expertise, organizational structure)
• Understand dealership operations and how process improvement impact overall profitability
• Demonstrate the value of a successful operational process (including Op Codes, inspection process, inventory management, fill rates, lost sales) and assist dealers in achieving success.
• Partner with advisors and parts professionals to develop their selling skills. 
• Maintain high level of expertise with all service lane products and parts department techniques/procedures

Other Duties as Assigned

Position Requirements

• Bachelor’s degree preferred. Areas of concentration:  in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree.
• Minimum 5 years of experience in inventory management, dealership or automotive operations preferred.
• Experience working in a dealership’s parts department a plus
• Excellent communication and facilitation skills, and attention to detail.
• Project management experience preferred.
• Ability to work in a fast-paced environment.
• Proficiency in software applications required for the role i.e. Microsoft Office.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Competencies Required

• Collaboration
• Communication
• Critical Thinking
• Customer Focus
• Diagnostic Skills
• Driving Change
• Industry/Product Knowledge
• Initiative
• Influence
• Operational Excellence
• Trusted Advisor
• Developing Program Champions

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen
• Standing for long periods of time
• Lifting