AVP, Data Support

All offices are currently open, and our employees are back 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. 

We use Greenhouse as our scheduling tool and communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. 

POSITION OVERVIEW:

The AVP Data Support Leader provides day-to-day management for various data operations functions, including overall management and oversight of our Enterprise Data Hub (EDH) which is an enterprise data repository and single source truth for investments, insurance, finance, and other enterprise data. EDH is an eco-system which includes various ETL jobs, data transformations, data stores, business Intelligence, reports, API services and downstream data feeds. The role will be required to collaborate and support the delivery teams with work allocation & project tracking, vendor management, incidents management and release management

RESPONSIBILITIES:

• Provide technical support for data production cycles jobs and troubleshoots issues
• Plan and support month end, quarter end and year end critical jobs
• Develop relations with business community and the service providers
• Arrange, assign, adjust and monitor shifts to have apt coverage for production cycles and business support
• Continue to refine and improve existing production support procedures
• Discuss all production support aspects with application development team.
• Interact with infrastructure, cloud management, development, QA, DBA and application teams.
• Provide regular status reports to management on data flow status, data quality status and other metrics.
• Collaborate with management to improve and customize reports related to production support.
• Prioritize issues/incidents raised and resolve it accordingly
• Coordinate escalation and resolution of major data issues
• Report promptly to management and business partners regarding critical outages until resolution.
• Manage offshore, outsourced resources to an SLA and execution of critical situations.
• Allocate resources to resolve problems/incidents.
• Define and manage scope, budget, schedule, priorities, and risk throughout the multiple projects.
• End-to-end Incident resolution and request management.
• Responsible to support process improvements, identifying process/system bottlenecks and opportunities for improvements
• Responsible to improve the stability and performance of the BI systems/platforms.
• Define/own process to transition new data flows application into support from development
• Prioritize workload, provide timely and accurate resolutions.
• Perform root cause analysis of issues
• Provide effective and inspiring day-to-day leadership presence
• Guide your team in communication and troubleshooting best practices
• Manage high impacting incidents, working with internal teams to drive an incident resolution, whilst maintaining good client communications
• Work smarter, not harder to, re-engineer business processes when there are efficiencies to be had and introduce automation for easily repeatable processes
• Set clear objectives, evaluate progress and develop a high-performance culture with focus on collaboration, service excellence and ownership for resolving client issues
• Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate

QUALIFICATION:

• 10+ years’ experience in information technology in the data space
• 3+ years’ experience in a technical operations role
• Degree level in relevant subject – Computer Science or Mathematics or related discipline
• Strong analytical mindset with attention to detail in work the ability to remain calm and f