Operations & Marketing Manager (ZR_22795_JOB)

This is a remote position.

Schedule:

We are seeking a highly intelligent, proactive, and motivated Operations and Marketing Manager to join our team. You will play a critical role in bridging operations, marketing, sales, and customer service while overseeing task management and implementation across the business. You must be an excellent communicator, a natural leader, and committed to seeing projects through to successful completion.

Key Responsibilities
Task and Team Management

• Manage your own workload and oversee the daily tasks of other team members.
  
• Break down larger projects into actionable tasks, assign responsibilities, and ensure 100% completion.
  
• Conduct regular follow-ups and provide feedback to team members.
  

• Understand and optimize the flow between marketing initiatives (website, videos, campaigns) and the sales process.
  
• Collaborate on marketing content, and when needed, step into a customer-facing sales support role during staff shortages.
  

• Develop and document detailed plans, implementation steps, and review processes.
  
• Ensure seamless execution, final testing, and "go-live" for all projects and campaigns.
  
• Map, record, and continuously improve processes and workflows.
  

• Uphold a high standard of customer service, ensuring fast, helpful, and professional support at all times.
  

• Proactively suggest new ideas for business growth and customer experience improvements.
  
• Participate in 1–2 focus meetings per week directly with the Founder for in-depth strategy and planning sessions.
  

Requirements

• Exceptional English communication skills, both written and verbal.
  
• Strong management experience with the ability to oversee and organize multiple team members and projects.
  
• Solid marketing and/or sales experience with a deep understanding of the customer journey from awareness to sale.
  
• Outstanding work ethic: reliable, punctual, and highly responsive during working hours.
  
• Proven track record of taking projects from inception through to successful, final execution.
  
• Ability to independently generate ideas and solutions aligned with company goals.
  
• Strong customer service mindset and dedication to exceeding customer expectations.
  
  

Nice-to-Have Skills (Preferred but Not Required)

• SEO knowledge and implementation experience
  
• Website management and basic WordPress site-building skills.
  
• Video marketing and basic video editing skills.
  
• Social media marketing strategy and execution experience.
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job