Associate Customer Account

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

Position Overview:
The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales for Walmart. The Account Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team for Walmart.

 

Responsibilities: 

• Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) (40% of Role)
• Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation. 
• Management of Customer post-audit claims 
• Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
• Participate in customer meetings to resolve claims with third party vendors
• Deduction Workflow Administrative Management
• Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
• Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results. 
• Drive collections of unauthorized deductions and application credits from the customer

Support Customer Metric Forecasting

• Manage off invoice and input of planning tools
• Ensure off invoice trade events align with customer systems
• Tie out customer forecast to Nestle internal forecast
• Trade & deduction management & new item setup + reconciliation

Post Audit Disputes

• Manage all external systems and ensure 100% post-audit response
• Collection of unauthorized deductions/deducted post audits
• Meeting support for external customer specific system meetings
• Customer Distributor Support (10% of AA Role)
• Communicate with Nestlé Retail Services regarding logistics and distribution activities 
• NRS Workbooks/Service for CAMS and Sell sheets 
• Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
• Fix broken connections between distributors and customer back end
• Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response. 
• Customer Account Team Support & Systems Administration (50% of AA Role)
• Manage customer forms, ensuring accurate and up to date information.
• Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
• Attendance and travel to industry events, and internal business planning meetings with account team leadership
• Assist with item setup, including entering relevant data into the Osprey system
• Maintain price point information for products, ensuring accuracy and consistency.
• Support the team in setting up new items in the systems.
• Maintain responsibility for automated customer reports
• Attribute File Management - Item change updates into Customer system universal product codes or product dimensions

Retailer Dates Forms

• Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
• Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.

Price Deal discrepancies Management

• Investigate pric