Facility Administrator (Chattanooga/Cleveland)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

JOB SUMMARY:  

The Facility Administrator oversees the daily operations of a behavioral health clinic, ensuring the delivery of high-quality care to patients. This position requires managing administrative functions, supervising clinical, care management, and support staff, and ensuring compliance with healthcare regulations. The role includes strategic planning, resource management, and fostering a collaborative environment to meet organizational goals and community needs. 

Location: This role will oversee Chattanooga and Cleveland Clinics

RESPONSIBILITIES: 

• Provide positive leadership in the local offices within the region by establishing and reinforcing cultural values within the workplace that support the MHC mission  

• Oversee day-to-day clinic operations, including hiring, scheduling, workflow, and administrative tasks 

• Supervise daily operations of one or more clinics 

• Ensure compliance with local, state, and federal regulations, including healthcare laws and patient confidentiality standards 

• Ensure adherence to healthcare standards, such as HIPAA and other accreditation requirements. 

• Ensure compliance with healthcare regulations and policies 

• Develop and implement clinic policies and procedures focused on driving positive patient and business outcomes 

• Oversee clinical caseload management activities (audit reviews, no-show management, utilization management, etc.)  

• Monitor and manage clinic budgets and expenses with the ability to drive improvements and effectiveness while staying within budget parameters 

• Ensure clinic facilities and equipment needs are met and maintenance is maintained proactively 

• Liaise between medical staff and administrative teams to meet the clinic’s key performance indicators (KPIs) 

• Address patient concerns and feedback in a timely and professional manner, and conducting reviews and investigations as needed 

• Conduct performance evaluations and foster professional development 

• Ensure accurate and confidential record-keeping across all areas of the business using data and insights to help drive better patient experiences and outcomes 

• Collaborate with healthcare providers both internally and networking externally to implement behavioral health programs and services tailored to patient needs 

• Monitor and evaluate the effectiveness of services and make data-driven improvements 

• Optimize resource allocation and identify opportunities for cost-effectiveness