Warehouse Operations Team Lead

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Warehouse Operations Team Lead

PRIMARY PURPOSE OF THE ROLE:  To supervise assigned recall/returns warehouse operations colleagues, focusing on increasing accuracy and production levels. 

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Selects, trains, and develops an effective and efficient staff:
  • Makes every reasonable effort to select, train, and develop qualified minorities and women in support of the Company’s Affirmative Action Program. 
  • Establishes and communicates performance standards and objectives; conducts performance appraisals.
  • Recommends salary adjustments, promotions, transfers and dismissals. 
  • Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
  • Counsels employees on educational and job opportunities, which will enhance their career development, and keeps staff informed of current problems, changes, and new developments in the department and company by conducting periodic meetings.
  • Administers all Company policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance.
  • Monitors and ensures that employees are performing their functions safely and productively.  Makes recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
  • Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
• Supervises assigned recall/returns warehouse operations staff focusing on increasing accuracy and production levels. 
• Ensures efficient flow of product processing to workstations.
• Provides new processor orientation and training. 
• Provides one-on-one training and counseling to processor below quality/production level expectations.
• Assists in developing and implementing product processing training improvement plans.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Education & Licensing: High School diploma or GED required.  Bachelor’s degree in business preferred. 

Experience: Six (6) years of related experience, to include one (1) year supervisory/lead experience, demonstrating the ability to plan and supervise the work of others, or equivalent combination of education and experience required.

Skills & Knowledge:

• Demonstrates the ability to provide direction in addressing difficult issues; influence others to implement needed changes.
• Demonstrates the ability to present ideas and information in a clear, concise, organized and diplomatic manner; listen to others to respond effectively to ideas and questions. 
• Demonstrates the ability to identify problems as they occur; follow rules, guidelines, and procedures; apply past experience and processes to current assignments. 
• Demonstrates the ability to ask questions and gather information in order to create customer requested reports. 
• Demonstrates the ability to identify problems and suggest possible causes and solutions. 
• Demonstrates the ability to assign tasks and provide decision-making responsibilities by considering staff knowledge, experience, skills, and workloads. 
• Demonstrates the ability to manage own time, activities, and resources.  Identify specific activities required to accomplish objectives, rank them in order of importance, and coordinate and take action to achieve desired results.  Prioritize multiple activities and projects. 
• Excellent oral and written communication skills, including presentation skills
• PC literate, including Microsoft Office prod