Compliance, Quality & Education Manager (RN)

CorsoCare Hospice

Must have previous experience in a compliance, quaility, education role with a hospice agency

Job Title: Compliance, Quality, Education Manager - RN
Job Status: Full-Time
Location: Carmel Office/Hybrid

At CorsoCare we offer:
Employee First Benefits:
• Competitive compensation, including Medical (BCBS), Dental, Vision and an HSA
• Continued Growth and Education from training, supportive leadership, and collaboration
• Generous PTO, Holiday and Sick Pay
• A company provided tablet with 24/7/365 IT support
• Tuition Reimbursement up to $2500 per year
• Pet Insurance

Employee First Culture - YOU BELONG, YOU MATTER!
• What makes you different, makes us great
• You are part of a team
• Your unique experiences and perspectives inspire others
• A 1440 Culture - one that strives to use all 1440 minutes in each day to create the absolute best experiences with every person, in every interaction

Position Summary:

This is a dual role that will split into the Clinical Compliance Manager and the Quality Education Manger as growth occurs in the branch. The Compliance portion of this position is responsible for executing clinical compliance audits, monitoring regulatory adherence, and supporting survey readiness across the assigned hospice location. This role identifies compliance risks through medical record review, operational audits, regulatory monitoring, and branch mock audits and works collaboratively with clinical leadership to implement corrective actions. The Quality & Education portion of this position is the authority for hospice quality, education, and performance improvement. This role is responsible for the full QAPI lifecycle—from data collection and analysis through facilitation of QAPI meetings, development of corrective action plans, education rollout, and sustained performance improvement monitoring.

The Clinical Compliance portion translates audit findings into practical education and coaching for clinical staff, ensuring sustained compliance with CMS Conditions of Participation, accrediting body standards, and applicable state and federal regulations. This position functions as both a quality strategist and educator, ensuring regulatory compliance, financial stewardship, staff competency, and consistent hospice practice across all disciplines. The Quality & Education portion partners closely with Administrators, branch leadership, and field staff to drive measurable improvement in quality outcomes, staff engagement, and fiscal responsibility.

Required Experience:

• Registered Nurse (RN) license, active and in good standing.
• Minimum of 6-8 years of hospice experience.
• Working knowledge of CMS Conditions of Participation and accreditation standards.
• Experience with medical record review, audits, or quality/compliance activities.
• Strong clinical documentation skills and attention to detail.

Preferred Experience:

• Experience in hospice compliance, quality, or survey preparation roles.
• Multi-state hospice experience (Michigan, Ohio, Indiana preferred).
• Prior participation in surveys, audits, ADRs, or corrective action processes.
• Compliance or quality certification (e.g., CHC, CHPC, CHPN) preferred but not required.

Compliance Responsibility:

• Conduct routine, focused, and for-cause clinical compliance audits in accordance with established audit tools and methodology.
• Perform detailed medical record reviews to assess compliance with CMS Conditions of Participation, accreditation standards, and internal policies.
• Identify documentation gaps, regulatory risks, and patterns of non-compliance across clinical disciplines.
• Maintain accurate, timely audit documentation and tracking to support trend analysis and reporting.
• Analyze audit findings to identify systemic issues, repeat deficiencies, and areas of elevated compliance risk.
• Collaborate with clinical leadership to develop corrective action plans that are practical, measurable, and sustainable.
• Monitor corrective actions through completion and validate effectiveness through follow-up audits.
• Escalate high-risk findings and unresolved issues to the Regional Director of Compliance and Denial Management.
• Translate audit findings into targeted, role-specific education for clinical staff and leaders.
• Provide real-time coaching and mentoring to clinical staff related to documentation standards and regulatory expectations.
• Participate in the development and delivery of compliance education related to audit outcomes, regulatory changes, and survey readiness.<