Senior or Principal Product Manager

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

Senior/Principal Product Manager, MAX Service Delivery Platform

About The Role

We are looking for a Senior or Principal Product Manager to own and scale the MAX Service Delivery Platform. This platform is the core solution that enables our internal practitioner teams and external service partners to deliver best-in-class, tech-enabled Third-Party Risk Management (TPRM) and Supply Chain Detection and Response (SCDR) services.

This is a high-impact, strategic role focused on three primary goals:

1. Practitioner Efficiency: Building a best-in-class workstation that makes our service delivery teams faster, smarter, and more scalable.
2. Partner Enablement: Delivering a configurable, multi-tenant solution that allows our partners to build or integrate with a managed services business.
3. End-Customer ROI: Providing a compelling, clear, and data-driven experience that proves the value and risk reduction our customers are investing in.

Reporting to the Senior Director of Product MAX, you will be responsible for defining requirements for complex, tech-enabled workflows, automating manual processes, and creating the analytics that prove the ROI of our services to end-customers.

Responsibilities

• Solution Roadmap Execution
• Develop and execute the roadmap for the practitioner workstation, focusing on automating and scaling key service delivery workflows (e.g., cross-customer risk triage, vendor escalation, and remediation tracking).
• Deeply map the end-to-end managed service lifecycle, translating manual, off-platform practitioner tasks (spreadsheets, emails) into scalable, in-platform features.
• Own the core platform capabilities for our partners, including multi-tenant management, configurable workflows, and partner-centric controls.
• End-Customer Value & ROI
• Design and own the end-customer "client portal" experience, ensuring it delivers consolidated visibility and clear, analyst-driven recommendations.
• Build the compelling dashboards, analytics, and reports that quantify the value (ROI) of the managed service, focusing on risk reduction and practitioner activity.
• Cross-Functional Collaboration
• Serve as the primary product partner for our internal delivery teams and our external service partners, working with them to co-develop, validate, and productize solutions to their most critical delivery blockers.
• Engage with end-customers to understand their TPRM and GRC program needs, translating them into requirements for both the practitioner and the customer-facing solution.
• Collaborate with Product Marketing and Sales to develop collateral, sales motions, and a "co-delivery" model for our partners.
• Technical & Market Research
• Conduct market analysis to stay ahead of emerging TPRM, GRC, and managed service trends.
• Develop a deep understanding of practitioner engagement, engineering constraints, and system limitations to make informed trade-offs.
• Continuously improve platform scalabi