Assistant General Manager

Description

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

As the Assistant General Manager [AGM] for Appalachia region you will be passionate and experienced servant leader who is keen to join our vibrant team. You will have the opportunity to play a pivotal role in creating unforgettable guest experiences as you float between Oak Steakhouse [Highlands, NC] and the Vandiver [Clayton GA].

Our menus combine the familiarity and comfort of American classics with contemporary twists that take create an unforgettable culinary experience. Our mission is to not only provide exceptional service but also foster a positive and enriching environment for both team members and guests.

DOES THIS SOUND LIKE YOU?

As the Assistant General Manager you will be a highly motivated and experienced individual with 5+ years of success managing high-volume restaurants (200-300 covers) in an upscale, food-focused environment. Your passion for food and dedication to community engagement will be instrumental as you work with local partners to source the highest quality products and create truly memorable dining experiences.

Responsibilities:

• Must be open to splitting your time between 2 concepts [Highlands, NC and Clayton, Ga]
• Support both Restaurant General Manager[s] in all aspects of daily operations, including finances, personnel, and guest relations.
• Foster a positive and supportive work environment that motivates team members and drives success.
• Champion staff development through mentorship, training opportunities, and career growth initiatives.
• Actively participate in community engagement efforts, collaborating with local vendors, businesses, and farms to source sustainable and high-quality ingredients.
• Oversee day-to-day operations and tackle challenges proactively, ensuring smooth and efficient restaurant operations.
• Maintain clear and effective communication with team members and the broader community.
• Uphold the highest standards for food quality, service excellence, and brand reputation.

Requirements

Qualifications:

• 5+ years of experience in a restaurant management role, preferably in an upscale environment.
• Proven track record of success in leading and motivating teams to achieve operational and financial goals.
• Strong understanding of food and beverage operations, including inventory management, cost control, and menu development.
• Exceptional interpersonal and communication skills, with the ability to build rapport with team members, guests, and community partners.
• Passion for hospitality and a commitment to creating memorable guest experiences.
• Ability to work effectively in a fast-paced and dynamic environment.

In Your Role, You Will:

• Have a Flexible Schedule: Based on seasonality, covers, and hours of operation. In general, you can anticipate working 50 to 55 hours a week. Your schedule may vary (days, nights, weekends, holidays)
• Foster Collaboration: Promote a "one-team, one-dream" mentality that encourages the recruitment and nurturing of the right individuals who are ready to serve our guests, achieve financial goals, and create memorable experiences.
• Cultivate Humility & Transparency: Create a culture of humility, transparency, and ethical conduct where everyone feels safe, cared for, and inspired.
• Lead with Integrity: Set the example by demonstrating all responsibilities of each position in the hotel when needed. Lead by example and set the tone for health, safety, and cleanliness throughout the property.
• Enrich Your Community: Join volunteer and charity initiatives we support.
• Show Compassion and Empathy: Listen to your team, be understanding, and provide a humane approach when individually coaching, inspiring everyone to excel.
• Leave a Lasting Impression: Deliver a sense of home through quality, consistency, and teamw