Administrative Director Registration

Franciscan Health Dyer Campus

24 Joliet St Dyer, Indiana 46311

The Director of Patient Access oversees all operations related to inpatient, outpatient, and emergency registration, financial counseling, and scheduling. This role ensures compliance with hospital and Revenue Cycle policies while leading teams in registration, insurance verification, and patient financial interactions. Responsibilities include budgeting, goal setting, staff leadership, and performance management. The Director also ensures compassionate, clear communication with patients regarding financial responsibilities.

WHO WE ARE

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

 

WHAT YOU WILL DO

• Responsible for the Revenue Cycle Practices throughout the hospital in areas of Dyer, Munster, and Olympia Fields that encompass or support Patient Access and Patient Accounting activity.

• Implement Key Performance Indicators (KPI’s) that will be developed by the CBO to provide a work measurement to insure customer and job satisfaction can be attained.

• Implement the CBO QA processes, records and evaluates results. Audit completion of staff mandatory QA requirements and provides necessary discipline as needed.

• Acts as a resource for processing registration information, insurance verifications, and documentation guidelines, including advising or referring providers to appropriate sources.

QUALIFICATIONS

• Bachelor's Degree - Required

• Masters Degree - Preferred

• 1 year Director Level Experience in Patient Access or CBO - Preferred

• 5 years Patient Access/Revenue Cycle, demonstrated leadership ability in billing, collections, customer service, or cash application - Required

• Certified Patient Accounts Manager (CPAM) - Preferred

TRAVEL IS REQUIRED:

Up to 20%

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.