Quality Manager - IGT

Job Summary

The Quality Manager provides leadership and coordinates strategic business initiatives required to drive process improvement across the organization in the achievement of an excellent operational environment.  This is accomplished through application of knowledge in quality systems, driving adherence to disciplined systems and robust processes, and focused standardization of best practices; in conjunction with managing to a cohesive set of key performance metrics that provide an objective perspective on the business operating system health and effectiveness. The Quality Manager also creates and maintains cross-functional relationships needed to foster a proactive engagement culture amongst the business operations team and a productive working relationship with customers.

Essential Job Responsibilities but not limited to:

• Develop, maintain, and implement quality systems procedures and work instructions in compliance with customer and regulatory requirements.
• Corrective/preventive action leader, advocate, and team player.
• Standardize metrics and best practice.
• Internal and External audit program leader.
• Contract Review leader driving advanced product quality planning process and translation of requirements to operator level.
• Customer advocate (Voice of the customer).
• Process improvement leader focused on Cost of Poor-Quality improvement review, disposition and elimination of material review, concessions, corrective actions, and escapes.

Core Competence:

• Must possess practical understanding of core processes to analyze problems, communicate effectively and facilitate problem solving activities objectively and independently.
• Ability to develop and maintain quality processes and systems that meet both customer and regulatory requirements and work for the business. 
• Ensure quality system metrics and key process indicators are maintained and that the results are used to drive continuous improvement. 
• Ability to identify, control and mitigate appropriate levels of systems, process, and product risk
• Must consistently demonstrate Alcoa values and perform within the 4Es and a P performance management framework.
• Must exhibit strength to stand on decisions which are not popular but open minded enough to effectively evaluate what is best for the business. High ethics, Voice of Customer, Conscience of the Organization.
• Must exhibit strong initiative to include high performance, anticipate opportunities, set challenging goals, act proactively to address issues and opportunities and be a self-starter.
• The ability to prioritize and appropriately delegate responsibility while maintaining accountability.
• Be a team player and develop relationships, both internally and externally, to achieve the necessary leadership engagement, management influence and customer connections.
• One who is energized by consistently identifying and overcoming challenges, and possessing highly developed quantitative, as well as qualitative skills.
• Ability to multi-task with numerous aspects of the day-to-day job.

Business Competency: 

• Possess production operation knowledge and experience relating to manufacturing, inspection, engineering, and customer interaction.
• Ability to directly link, monitor and improve quality objectives with overall business objectives of the company,
• Ability to apply problem solving methodology to positively impact business objectives.

Job Competence:

• Strong experience and proficiency in understanding ISO 9000 and/or AS9100 along with knowledge in Statistical Tools and Techniques, NDE, APQP and Measurement System Analysis.
• Lead cross functional quality and process improvement initiatives utilizing the Alcoa Process Management methodology. 
• Ability to build a practical and effective means of driving continuous improvement and compliance responsibilities to the process activities where work is being done.