Product Expert Manager - BTS Global Consumer Care Solutions

 

 

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

 

To make a difference with us, all you need to do is bring your human best.

 

What will your story be? Apply now!  

Learn more: jti.com

 

 

 

Please apply by 5 June 2025 

 

 

Product Expert Manager - BTS Global Consumer Care Solutions

 

Purpose:

 

The Product Expert Manager - BTS Global Consumer Care Solutions  is a strategic position sitting in HQ, responsible for supporting the global Consumer Care Digital Platform’s evolution and rollouts of technology capabilities. The role is in JTI’s Digital & IT, Global Consumer Care Solutions team, which serves the Marketing & Sales Global Consumer Care function by owning and delivering the Consumer Care Platform used by JTI Markets to provide support for Reduced Risk Products brands. 

The Product Expert Manager is the D&IT product manager, deployment plan owner, governance, and rollout efforts coordinator for technology capabilities related to Consumer Care capabilities. The role liaises with several JTI teams, such as D&IT, Marketing & Sales, and Markets, and is responsible for delivering digital solutions in line with D&IT guidelines and the business’s strategic roadmap. They are the single point of contact and are responsible for coordinating the efforts of all D&IT teams involved, such as development teams, enterprise architecture, data, IT security, network, and communications etc. 

 

Main areas of responsibility

 

Product Management

 

• Define and manage the GCC platform's roadmap, requirements, and features backlog, prioritizing feature development in close collaboration with the GCC Business Owners 

• Drive Agile delivery ceremonies, requirement collection, and solutions' design 

• Oversee the development of new features, software integration, and configuration management within the GCC Platform, adhering to industry standards, best practices, and JTI’s business and technology strategy

 

Project Management

 

• Leading and delivering IT projects, and owning implementation plans for new digital consumer care capabilities

 

Rollout

 

• Lead the roll-out of the GCC Capabilities in JTI RRP Markets, coordinating teams to deliver projects within the overall GCC Platform Program

• Ensure timely delivery of technical capabilities, guided by ServiceNow Delivery Center (SNDC) standards and JTI's quality benchmarks

 

Vendor Management

 

• Manage external consultants, ensuring alignment with project goals and budget constraints. 

• Build and nurture productive relationships with technology vendors to identify fitting technical solutions aligned with Business and D&IT objectives

 

Requirements

 

• Degree in engineering, computer science, or related discipline, and/or degree in Business Management