Customer Project Manager (Field-Based, Westchester County)

Job Title

Customer Project Manager (Field-Based, Westchester County)

Job Description

The IDN Customer Project Manager Defines and implements service operations strategies, ensuring alignment with corporate objectives and driving excellence in service delivery across all business units.

Your role:

• Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth.
• Drives transformational changes in service operations by leading high-impact projects that address complex operational challenges and deliver significant improvements in efficiency and effectiveness.
• Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations, ensuring that all processes meet the highest legal and operational requirements.
• Supports strategic account planning by contributing service insights and identifying new opportunities to expand service offerings or enhance the customer experience.
• Leads post-project reviews and lessons learned sessions, integrating feedback into future service delivery models and project frameworks.

You're the right fit if:

• You’ve acquired 2+ years of experience in medical device service operations or biomedical engineering
• Your skills include experience working with or supporting Integrated Delivery Networks (IDNs) or large healthcare systems.
• You have a Bachelor's OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’ve demonstrated experience managing cross-functional projects involving multiple stakeholders and departments.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in (New York) is $98,000 to $157,000

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role