Director Hospital Care Coordination - Full Time, Days (Norwalk)

The Director of the Coordination of Care Program is responsible for the development and implementation of programs to improve awareness of hospital services to the community to improve patient care through education and outreach to physicians, care facilities and community services. Hires and manages the work of the Coordinator, Hospital Care Coordination direct reports and assists with problem resolution of escalated issues. Facilitates transfer of patients from care facilities to transfer service.  This position will focus on building relationships for the purpose of increasing the visibility of hospital services. 

• Develops and implements programs to improve awareness of the hospital’s service lines to the community.  Performs visits to physician offices, senior centers, nursing homes, medical groups, etc. throughout the assigned geographic market to improve patient care in alignment with the overall service line plan.
• Maintains relationships with doctors, facilities, community services to coordinate transfers through transfer services for patient care.
• Manage the daily operations of the assigned staff and area, troubleshooting and resolving issues as they occur. Demonstrates strong leadership and collaborative skills. Performs coaching, training, hiring, counseling and performance assessment processes.
• Plans and executes internal and external events and programs designed to enhance awareness of hospital services to the community.  Works closely with hospital staff/leadership to ensure success. Works with administration to inform and create new practices for hospital services based on the needs of the community.
• Serves as the subject matter expert regarding hospital strengths and weaknesses within the assigned geographic area.  Develops a clear understanding and expertise regarding services/programs that support community needs. 

Required Qualifications: 

• Bachelor’s Degree or Equivalent combination of education and experience
• 4 years previous hospital program development experience in areas such as BHU, IOP, Cardiac, Bariatric etc.
• Excellent written and verbal communication skills in English
• Ability to communicate to physicians and co-workers in a concise and effective manner
• Ability to maintain a work pace appropriate to the workload
• Ability to work independently with minimal supervision and direction
• Must demonstrate customer service skills appropriate to the job
• Demonstrates excellent organizational skills/abilities
• Ability to establish and maintain effective working relationships
• Valid California Driver’s License and reliable/insured vehicle

Preferred Qualifications: 

• Master’s Degree

Pay Rate: Min - $151,000 - $207,650

Prospect Medical Holdings' ability to deliver quality, compassionate care during the unprecedented pandemic affirms the original vision of its founders. This is the fulfillment of the hopes Prospect’s founders had for the company, and proof that a clear vision, an insightful operating model, and a commitment to communities and our employees, born in the past, remains the way of the future.
Every day, our more than 11,000 affiliated physicians and 18,000 employees at 17 hospitals, 165 outpatient centers and 28 medical groups provide nationally recognized care in six states. Our comprehensive network of quality healthcare services is designed to offer our patients and 600,000 members highly coordinated, personalized care tailored to the unique needs of each community we serve—many of which provide essential medical services to underserved communities as safety-net hospitals.