Associate Salesforce Engineer

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Its solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.

We are looking for an Associate Salesforce Engineer to join our IT applications team in Santa Clara, U.S., reporting to the senior manager of IT Applications. In this role, you will work closely with the Sales and Service teams to support existing and new business processes as well as system functionality. You will implement repeatable and scalable business processes based on best practices in collaboration with all functional stakeholders while maintaining an emphasis on the integrity of the systems. This is an exceptional opportunity to join a strong, growing, successful, and innovative organization. Infoblox allows you to thrive in a unique work environment where the emphasis is on career growth, excellence, innovation, and collaboration.

You are the ideal candidate if you are a results-driven troubleshooter and collaborator who operates independently. You are a highly motivated self-starter who can handle competing priorities, has excellent communication skills, and always focuses on the customer.

What you’ll do: 

• Work on day-to-day Sales Cloud, CPQ, and maintenance
• Support month-end and quarter-end close processes
• Coordinate with offshore application teams for critical issues, design analysis, and enhancements
• Monitor new Salesforce release features and functionality and provide recommendations for process improvements
• Work on CPQ, pricing, product structure, renewals, and contract co-term related issues
• Support users and business analysts to troubleshoot application issues and develop creative solutions to support business needs
• Build and maintain enhancements of Salesforce applications in Sales Cloud and CPQ
• Perform hands-on work in Apex, LWC, Aura framework, Webservices, and other integration patterns
• Be well familiar with VSC, GitHub, CICD processes, and Agile methodologies
• Be an agile, proactive, and a team player 

What you’ll bring: 

• 2 years of experience in a Salesforce development role, including Apex, LWC, and Visualforce development
• Previous hands-on experience in Sales Cloud and CPQ is required
• Good understanding of SFDC APIs, SOSL, SOQL, SOAP or REST-based web services, SQL, XML, and JavaScript
• Proficient in Salesforce administrative tasks like creating profiles, roles, users, page layouts, email alerts, approvals, workflows, reports, dashboards, tasks, and events
• Good working experience in sales/channel and quoting related processes
• Good understanding of version control processes, including check-in, checkout, merge, pull, etc., experience in GitHub/Bitbucket and branching strategy is a plus
• Ability to juggle multiple tasks and assignments, being aware of the workload and able to set own priorities to meet deadlines
• Must have experience with deployment using change-set/VSC/CICD migration tools such as Opsera, Copado, Auto Rabbit, plus working on solving deployment errors
• Knowledge of Steelbrick CPQ objects used in quote to order process, contract co-term, and amendments is an added advantage
• Bachelor's degree from an accredited college or university in business, management information systems, computer information systems, or equivalent IT experience
• Salesforce certifications  such as app builder, PD I, and CPQ preferred

What success looks like: 

After six months, you will…

• Understand the end-to-end application flow
• Collaborate with Sales, Service, Operations, and Business teams to provide the required production support, deliver business requirements, and bring stability to the application
• Have a deep understanding of the current implementation, extensions, and customizations

After about a year, you will…

• Focus on i