Insurance Customer Service Representative III (Licensed)

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata’s Homebody (Insurance) CSR III is a licensed insurance professional who serves as a trusted resource for both customers and team members. In this role, you’ll handle complex service and policy-related matters that require licensure, including coverage changes, endorsements, renewals, and compliance-sensitive situations. As a senior member of the team, you’ll help mentor and support CSR I and II team members, share best practices, and contribute to the continued growth and development of the organization. This role offers the opportunity to deepen your insurance expertise, expand your leadership skills, and play a key role in enhancing the customer experience while supporting policy growth and retention initiatives.
*This is a hybrid position based out of Lehi, UT.