Location:

127 Public Square, Cleveland Ohio

Job Summary

Key’s Commercial Bank is seeking a Senior Product Manager, Merchant to lead the strategic planning, development, and management of merchant processing products and client service experiences. This role serves as a core steward of the merchant product portfolio, shaping business strategy, driving commercialization, and delivering profitable growth across small business and micro‑merchant segments.

The Sr. Product Manager is accountable for defining and executing product strategy and financial plans, including performance forecasting, profitability outcomes, and portfolio goals. This role partners closely with internal stakeholders, strategic vendors, and external customers to deliver scalable, compliant, and differentiated merchant solutions.

Essential Functions

• Develop deep expertise in Fiserv and third-party product platforms and configuration requirements

• Design, document, and execute scalable product enablement processes

• Lead product commercialization for new releases, launches, and sales enablement

• Collaborate with marketing, training, communications, legal, compliance, and sales leadership

• Own revenue outcomes tied to product penetration across digital and branch channels

• Manage reporting and analytics to support growth and decision-making

• Support sales cycles through client discovery sessions and partner-integrated sales calls

• Consult with business leaders and management to obtain buy-in and input on recommended innovations and product portfolio enhancements

• Build and manage relationships with vendors and participate in the Vendor RFP process, negotiating and influencing vendor contracts

• May present business cases and critical business updates to senior leadership

• Partner closely with stakeholders to understand and document robust business requirements

• Work with partners in procurement, technology and product to design solution

• Directly manage initiatives spanning across payment products or introducing net new capabilities through the product development lifecycle and support initiative transitions to product managers. Define requirements for high priority opportunity/gaps

• Serve as a key internal liaison to sales teams and senior leadership

Education

• Bachelor's Degree in business or related field and/or equivalent work experience (required)

Work Experience

• 5+ years of experience in the merchant acquiring payments industry

• 5+ years experience in product management or product development

• Hands-on experience with payment processors such as Fiserv and Elavon

• Experience integrating APIs, gateways, ISVs, and payment platforms

• Proven success leading product commercialization initiatives

Skills

• Product/Services Knowledge: Superior knowledgeable of financial products in merchant acquiring and payment technology.

• Merchant Acquiring Expertise: Deep understanding of merchant acquiring models, payment flows, and industry trends

• Payments Technology Knowledge: Strong foundation in payments processing systems and acquiring technology

• Project & Program Leadership: Proven leader of large‑scale, cross‑functional initiatives, driving projects from strategic vision through execution and launch across technology, operations, and business teams.

• Stakeholder & Executive Management: Highly effective at partnering with business stakeholders, senior leaders, and sales teams; adept at translating complex technical concepts into clear, actionable business outcomes.

• Platform, API & Application Integration: Deep experience designing and supporting complex integrations across payment gateways, APIs, ISVs, and enterprise platforms.

• Third‑Party & Ecosystem Integrations: Led integrations with gateways, onboarding platforms, CRM systems, and external vendors, ensuring seamless interoperability and compliance.

• Payment Processing Expertise: Hands‑on experience working with leading payment processors including Fiserv, Elavon, and comparable providers.

• Payments Operations & Merchant Lifecycle: Strong knowledge of merchant onboarding, boarding workflows, underwriting, and back‑office payment processing operations.

• Customer Experience & UX Optimization: Demonstrated ability to design, evaluate, and optimize client payment experiences to improve usability, adoption, and satisfaction.

• Product C