Warehouse Agent

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

TGF North America Job Description                                                                updated July 2026

Warehouse Agent

Division:                              Global Forwarding

Location:                             Varies                                                                   State:                     Varies

Sub-division:                      North America                                                     Department:          Operations/Warehousing

Reports to (position):       Warehouse Supervisor                                        Classification:      Non- Exempt

PRIMARY DUTIES & RESPONSIBILITIES

• Performs one or more warehouse operational functions within the guidelines of the facility (pick, pack, wrap and load orders for our customers)
• Receives and stows product
• Ensures inventory accuracy
• Unloads / loads trucks or containers, plus the building and breakdown of ULDs
• Schedules inbound deliveries using Advance Ship Notices
• Works within established SOP's and/or scientific methods and adheres to quality guidelines
• Demonstrates depth and breadth of knowledge or proficiency in several areas or in specialized areas of responsibility
• Accurately and efficiently performs several operational tasks assigned to the individual
• Operates multiple types of material handling/packaging/warehouse equipment
• Performs several specialized warehouse operations functions within the operating guidelines of the facility
• Demonstrates effective oral and written communication skills
• Perform weekly / monthly / annual cycle counts
• Completes other duties and tasks as assigned by management

• Work is performed while standing, sitting and/or walking
• Ability to occasionally lift up to 50 lbs. required.
• Ability to stand for 8-10 hours per day
• Ability to talk and hear required.
• Ability to communicate effectively using speech, vision and hearing
• Ability to use hands for simple grasping and fine manipulations
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases
• Ability to perform repetitive motions required.
• Ability to move or position self in order to reach, lift, climb, balance, stoop and crouch required.
• Ability to read PC screens; detect color coding, read fine print, and/or normal type size print required.

• High School Diploma or GED
• Minimum of two to five (2-5) years’ experience
• Past or current Forklift Certification

Preferred Qualifications

• Experience in a fast-paced warehouse/production logistics environment

Technical

• Proven proficiency in an automated warehouse environment, working knowledge of WMS technologies.

Material handling equipment and personal computers with good working knowledge of MS Office Suite.

• Very organized / Methodical • Critical / Analytic / Objective • Approachable

Business

• Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches