Experience Design (XD) IV, Product Design - Bank of America Experience Design

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading through ambiguity at scale for multi-disciplinary Experience Design (XD) delivery, processes and functions for end-to-end digital experiences. Key responsibilities include shaping strategy across different stakeholders, executing autonomously without day-to-day direction from leaders, and developing digital experience solutions for ambiguous problems. Job expectations include broad subject matter expertise and acumen to define and deliver cohesive solutions across multiple initiatives that meet client needs and solve business problems.

As an Experience Design (XD) IV, Product Design you will:

• Lead, design, optimize and deliver useful and elegant, best-in-class digital experiences and vision working from a multidisciplinary, holistic perspective from concept to execution and implementation.

• Apply a broad range of product design capabilities across user experience and visual design to craft complete vision, product and experience solutions across domains, programs, and lines of business.

• Be a trusted advisor at scale to leaders and partners with a diverse set of stakeholders and cross-functional teams, including product management and engineering, and cultivate the network required to drive decisions and vision.

• Serve as a craft and delivery expert on complex work while collaborating with product designers, design researchers, design operations, design technologists, and influencing across design, product, engineering, data science, legal, and compliance.

• Autonomously lead multiple designers across the discovery and delivery design workflow to develop and deliver advanced experience design deliverables while providing oversight – including information architectures, user flows and journey maps, wireframes, high fidelity designs, compositions, design specifications, redlines and prototypes.

• Drive advanced analysis with clarity by synthesizing, assessing, providing focus, bringing decisive leadership amid ambiguity, and guiding to best design approach. Operate at scale by seeking connecting patterns across projects and lines of business.

• Lead, conceptualize and design multi-modal interactions and digital experiences across conversation interfaces, web, mobile web, and native apps (iOS and Android).

• Demonstrate complete suite of product design specialties including complex information architecture, cross-product navigation, conversation design, and evangelizing WCAG accessibility standards.

• Advocate for user research and synthesize insights into product direction and enhanced customer journeys.

• Lead, evaluate and benchmark existing product and service experiences, apply design expertise and heuristics and competitive insights and new frameworks to move discussions forward. 

• Organize design critiques, formally mentor other designers, and manage multiple complex programs to drive timely, high-quality outcomes.

• Lead decisively through ambiguity and influence in collaborative settings, building and nurturing strong relationships.

• Work on multiple complex programs or lines of business, managing time and expectations with stakeholders across the organization, staying knowledgeable on project and product detai