Senior Administrative Assistant – Air & Water Customer Experience

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

As a GE Appliances’ Senior Administrative Assistant – Air & Water Customer Experience, you will play a key role in supporting the Sales and Marketing divisions of the Air & Water Solutions by providing administrative support to the Sales & Marketing Executives as well as coordinating customer visits. This role ensures seamless customer experience through proactive planning and professional execution of customer visit activities by working closely with internal teams, training center specialists, and site leaders and managing the behind the screens processes including intake procedures, stakeholder communication, logistics, and follow-ups. This role is essential to providing a high-quality customer experience for visits to any of the four GE Appliances’ Air & Water Solutions training centers across the US (one in each of the following locations: Louisville, KY; Dixon, CA; Dallas, TX; and Stamford, CT).

Position

Senior Administrative Assistant – Air & Water Customer Experience

Location

USA, Louisville, KY

How You'll Create Possibilities

Essential Duties & Responsibilities

• Conduct a thorough intake process for each customer visit request by gathering relevant details, compiling necessary information, and collaborating with training center specialists to determine feasibility and accommodations.
• Manage all logistical arrangements to create a seamless visit/training experience for customers, including booking hotels, ordering meals, requesting parking passes and visitor badges, and coordinating transportation to and from the training location.
• Serve as the primary point of contact for internal stakeholders, including site leads and ASMs, ensuring they are informed and engaged in the planning process.
• Verify and confirm budget availability for each training session, ensuring all necessary expenses are approved and accounted for prior to purchase.
• Provide hands-on support for Louisville, KY-based visits by assisting with physical site preparations such as cleaning, organizing, and setting up the space as well as day-of training support as needed.
• Support continuous improvement through post-session activities, such as sending thank-you communications and distributing post-training surveys to gather valuable feedback.
• Take on additional coordination responsibilities, as needed, related to customer visit coordination that ensure efficient and effective visits. 
• Maintain inventory of Sales and Marketing materials such as displays, POP, SWAG or literature
• Coordinate Regional Trade Shows and streamline the ‘show in a box’ kits
• Provide essential administrative support to the Sales and Marketing executive leaders within the Air & Water Solutions team. This includes various duties such as assisting new team members with onboarding, equipment ordering, T&L etc.

What You'll Bring to Our Team

Position Competencies (Required Knowledge, Skills, & Abilities)

• Independent Contribution: Operates as a seasoned individual contributor, working under limited supervision in routine situations while consistently delivering high-quality results. 
• Problem Solving: Effectively analyzes non-routine problems, applying basic analytical skills to develop appropriate solutions, and demonstrates the ability to make minor adjustments to working methods and independently resolve challenges.
• Adaptability: Displays flexibility in approach by modifying work methods as needed to meet evolving demands. Able to adjust to changing priorities while maintaining efficiency and effectiveness.
• Communication: Able to clearly explain practices, procedures, and policies to stakeholders, ensuring mutual understanding and alignment. Effectively engages in and leads discussions that require agreement with individuals outside of the immediate job area.
• Job Knowledge: Possesses a broad understanding of operational systems and best practices, and applies this knowledg