EHR Clinical Systems Manager

In collaboration with key stakeholders, including clinical, operations, and technology leaders, this position is responsible for translating the mission, strategic goals, and program priorities of the LCS Health Services Division as related to best practices for electronic health records utilization and will provide leadership and direction for information systems that directly support clinical information system solutions.

Experience is Everything:

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. 

The Role: 

• Supports the implementation, training, and utilization of current and future EHR systems utilized within LCS, eg  PointClickCare, myUnity, MatrixCare, and Yardi software applications. 
• Monitors system issues and performance and when necessary, escalates issues to the appropriate stakeholders.
• Develops a continuous quality improvement plan, identifying key metrics to validate user satisfaction, achievement of implementation and training goals, etc., in partnership with IT Clinical Systems teams and HSD clinical and executive leadership.
• In collaboration with clinical and operations leaders, creates, trains, and ensures implementation of standardized clinical workflows to support business needs including but not limited to identification of outcomes via a role-specific dashboard.
• In collaboration with IT Clinical Systems Director, supports the ongoing EHR vendor relationship to ensure vendor roadmaps are reviewed and support HSD goals and priorities, implementation projects are progressing, and escalated issues are being resolved timely.
• Serve as the EHR subject matter expert for communities and corporate staff and collaborates with internal and external partners to ensure business needs as related to clinical operations are being met.
• Regularly engages with health & wellness project leaders to optimize data gathering elements within existing EHR platforms to support business needs.
• Assists IT Clinical systems support teams and EHR vendors in the troubleshooting of complex EHR system issues and identify solutions, as applicable.
• Reviews new and existing EHR capabilities and integrations in collaboration with key stakeholders to determine if the new feature will be implemented and existing features are optimized to create a positive end-user experience.
• Ensures federal and state regulations relevant to EHR functionality are followed, including HIPPA.
• Collaborates with legal, compliance, and financial teams as necessary and relevant to EHR functionality, as related to clinical operations.
• Works closely with EHR Clinical Systems Manager, Rental to ensure consistency and appropriate data governance around data definitions, workflows, etc.
• Participates as needed in the onboarding of new communities in regard to the plan for EHR transition, training and support.

Experience: 

• Four-year degree in field related to healthcare and/or healthcare information systems, master’s degree in healthcare or related field preferred, nursing degree highly preferred.
• 5 or more years of recent experience in a similar role related to clinical applications. 
• Advanced clinical system experience highly preferred.
• Project management skills desirable and/or tangible evidence of successful track record of large scale EHR system implementation and/or support of users of clinical systems
• Prior experience with technical support and information security management around the electronic health record health systems desirable.
• Multi-site, multi-state experience
• Understanding of pertinent regulations for skilled nursing and assisted living facilities

Knowledge and Experience:

• Exemplary communication skills to support the interaction with a wide range of people including field personnel, auditors, vendors, and all levels o