Innovation Technologies Business Devlopment Lead
Lumen TechnologiesAbout the role
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Innovation Technologies Business Development Lead will help drive business development with new co-innovation endeavors with customers and partners. You will own the executive partnership and customer journey working with the Account teams, Solution Engineering and Customer Success to secure customers and ensure delivery. You will help drive the creation of new technology solutions that fill the gap between technology and business outcomes specific to our enterprise customers.
Location
This is a Hybrid position with expectations of being in the Lumen office located at 10401NE 8th Street Bellevue Washington 98004 an estimated 2 to 3 times weekly.
The Main Responsibilities
- Business Devlopment with Customers and Partners
- Orchestrate the full lifecycle of customer engagement, from executive ignition through adoption, aligning all stakeholders.
- Design and operationalize a repeatable engagement framework for beta programs.
- Conduct deep discovery with beta customers to uncover needs, validate hypotheses, and shape solution direction.
- Align closely with Solution Architects and other key roles to ensure technical feasibility and delivery readiness.
- Manage the beta program lifecycle, including onboarding, milestone tracking, feedback loops, and success measurement.
- Engage the Legal Team to secure commercial engagments
- Ensure clarity of roles and accountability within both customer and Lumen organizations.
- Prove value against co-created design thinking maps and drive toward measurable outcomes.
- Capture customer outcomes, case studies, and feedback artifacts to bolster proof and validation.
- Ensure customer success by driving adoption and managing value affirmation and customer stories/case studies for use in marketing, PR and EBCs
- Deliver a high-touch, white-glove experience throughout the customer journey.
What We Look For in a Candidate
- Strong Sales Acumen: Business Devlopment Success with Co-creation, Pilot or Beta Programs.
- Eight plus years in technology innovation, enterprise solutions, networking, and/or technical sales consulting roles.
- Strategic Relationship Builder: Able to engage and build trust with C-suite and cross-functional teams, driving executive-level customer engagement.
- Technical Acumen: Understands emerging technologies, technical architectures, and can assess customer readiness for adoption.
- Discovery & Validation Skills: Skilled at conducting deep customer discovery, validating hypotheses, and shaping solution direction.
- Program Leadership: Can design and operationalize repeatable frameworks for beta programs, manage lifecycles, and ensure clarity of roles and accountability.
- Outcome Orientation: Focused on measurable outcomes, value realization, and referenceable customer success stories.
- Collaboration: Works closely with Solution Architects and other key roles to ensure technical feasibility and delivery readiness.
- High-Touch Experience: Delivers a white-glove, high-touch customer journey, orchestrating for velocity and delight.
- Communication: Able to capture and communicate customer outcomes, case studies, and feedback artifacts for proof and validation.
- Bachelor's Degree in a related field or equivalent years of service
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$114,082 - $152,109 in this state: WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
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