Influencer & Customer Concierge Associate (Los Angeles)

**How to Apply: Please apply by email, following the application instructions in the Requirements section below**

Company Summary 

Pickle is a rental marketplace. We seek to make fashion more affordable, sustainable, and accessible by enabling people to rent clothes directly from one another right in their city. Our unique peer-to-peer model allows Pickle to have the coolest and freshest fashion out there. And our same-day local courier delivery not only allows our users to find a last minute outfit when they’re “in a Pickle”, but also helps people avoid fast fashion & shop sustainably! Check out our app here and our Instagram here!

Position Summary 

We’re excited to offer a dynamic and hands-on opportunity for a creative and action-oriented new grad. You’ll get a unique chance to contribute to the early growth of our platform in Los Angeles. You’ll work closely with our LA Community Manager and Director of Operations to manage our on-site inventory, manage influencer closets, increase customer conversion and order fulfillment, and increase brand awareness and retention of our user base.

Hours: This role is full-time. Hours are 9-6PM. We're an early-stage startup, so additional hours may be required evenings and weekends as you'll help run some of our awesome community events and activations!

Location : You'll work out of our pop-up office in Culver City 5 days/week (Mon-Fri OR Tues-Sat).

Salary: $22/hour

Key Responsibilities 

Influencer Closet Management + Order Fulfillment (40% of role)

We house and manage closets for select influencers on our platform. This is a fun opportunity to interact directly with influencers and get an inside look into their side hustle. Here’s what you’ll own:

• Completing closet pickups and uploads (you'll be the one starting their closets on Pickle and refreshing their inventory!)
• Supporting LA Community Manager on direct communications with influencers
• Complete order fulfillment, fully managing incoming and outgoing orders
• Completing inventory management and maintaining inventory control, including damage audits and cleaning
• Sourcing and messaging new influencers to onboard onto Pickle

Styling + Customer Inbound Concierge (35% of role)

A core part of our early-stage growth in Los Angeles is making sure customers have an amazing experience - and can find an outfit when they're in a Pickle. You'll be responsible for owning customer inbounds and order fulfillment - like a virtual showroom associate - including:

• Handle LA user questions, within target response times
• Helping source the perfect outfits, pulling from our 150K digital inventory and 300+ items on-site
• Creating custom lookbooks for events / individuals based on vibe/dress code to give inspo to them and their guests on what to wear
• Pulling looks for popup events and activations

Events + Activations (10% of role)

A key element of your role will be engaging directly with existing and prospective users through curated events and activations across LA. Here’s what you’ll own:

• Collaborate with the LA community manager and Dir of Ops to develop LA activation strategy
• Activation planning and execution, including: location sourcing, partner sourcing, invite creation, set-up + tear-down
• Engage with attendees on-site and post-activation
• Identify ways to amplify events through UGC, word-of-mouth and owned social media

Content Creation + Social Media Support (10% of role)

Being in-the-know on what’s trending, and creating relevant content that is hyper local to LA, will be critical for this role. You’ll leverage social media to increase brand awareness and drive user acquisition. Here’s what you’ll own: 

• Identify content ideas niche to LA across IG and TikTok to drive brand awareness and engagement
• Engage with followers in DMs/comments where needed, across social media platforms
• This would make you stand out as a candidate, but not a deal-breaker for this role:
• Create weekly IG and TikTok creatives that are original, relatable, fun, informational, and on brand
• Work with the social team to understand performance, and adjust creative for optimizing posts

Ad Hoc Growth Initiatives *these will change based on need, but might include (5% of role)

• Building lis