ASM Category Manager Softline's (West Location)

Company Description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Our Values:

• Embrace Authenticity
• Encourage Transparency
• Promote Learning
• Build Trust
• Earn Respect
• Deliver Value
• Serve Our Customers

Job Description

The Category Assistant Manager will be responsible for overseeing and managing specific sales categories within the store. This role emphasizes driving sales performance, enhancing customer experience, and ensuring category-specific targets are met. The Category Assistant Manager is fully trained in all opening and closing procedures and is cross-trained on all manager functions. They are assigned 1 or 2 of the 4 business categories and handle all operations within those categories, including store orders, training, inventory control, merchandising, sales, and employee management. Additionally, they have the ability to manage both front and back-end operations in the absence of the Store Manager and Operations Assistant Manager.

Essential Duties and Responsibilities

Sales Management

Manage and drive sales performance for 1 or 2 designated sales categories.

Develop and implement strategies to increase sales and meet revenue targets for assigned categories.

Analyze sales data and trends to identify opportunities for growth.

Ensure optimal product placement and presentation on the sales floor.

Collaborate with the Store Manager to plan and execute promotional activities.

Customer Service

Provide exceptional customer service and address customer inquiries and complaints.

Train and supervise sales associates on customer service standards and best practices.

Monitor and improve customer satisfaction levels in assigned sales categories.

Maintain high standards of customer service across the store.

Category Management

Oversee all operations within assigned categories, including store orders, training, inventory control, merchandising, sales, and employee management.

Assist in ordering and replenishing merchandise for assigned categories.

Monitor product performance and adjust merchandising strategies as needed.

Collaborate with vendors and suppliers to ensure product availability and quality.

Team Leadership

Supervise and motivate sales associates within assigned categories.

Conduct regular team meetings to discuss sales performance, goals, and strategies.

Provide feedback and coaching to enhance individual and team performance.

Assist in scheduling and staffing for peak sales periods.

Handle disciplinary actions for employees, including documenting and addressing performance issues.

Conduct performance reviews for employees, providing constructive feedback and setting goals for improvement.

Store Operations

Fully trained on opening and closing procedures of the store.

Manage front and back-end operations in the absence of the Store Manager and Operations Assistant Manager.

Assist with visual merchandising and store presentation.

Support the Store Manager and Operations Assistant Manager in daily store operations as needed.

Ensure compliance with company policies and procedures.

Sales Reporting and Analysis

Prepare and review sales reports for assigned categories.

Track key performance indicators (KPIs) and report on sales progress to the Store Manager.

Identify and address any issues affecting sales performance.

Cross-Training and Manager Functions

Cross-trained on all manager functions to provide support as needed.

Participate in training to develop and enhance managerial skills.

Learn and understand all aspects of store management, including financial performance, staff management, and operational efficiency.

Qualifications

Experience

Experienced in retail management or a similar role.

Strong sales and leadership skills.

Excellent interpersonal and communication skills.

Ability to work in a dynamic and fast-paced environment.

Proficiency in Microsoft Office and re