Senior HRIS Analyst

Company :

Highmark Health

Job Description : 

JOB SUMMARY

This job requires a solid understanding of HR and Payroll systems functionality and business process configuration capabilities.   The incumbent will support all Enterprise business areas and will be accountable to HR Technology Management as well as Enterprise Process Owners for the assigned functional areas.  The incumbent will partner with stakeholders to analyze system and process issues along with enhancement opportunities.   The incumbent will partner with the business to gather requirements documentation for various business initiatives and partner with other IT business areas to configure, test and deploy solutions.   The incumbent will support HR customers with process or system issues related to the functional domain being supported.   The incumbent will conduct user experience sessions with various stakeholders (employees, managers, etc.) to identify opportunities for improvement and collect voice of customer.   This job will be responsible for developing, testing and deploying new features in support of customer needs and within the application update cycles.

ESSENTIAL RESPONSIBILITIES

• Application Maintenance and Support:  Maintain knowledgeable of future application features.  Gather business requirements and map to system capabilities.  Perform configuration changes in accordance with application procedures.  Develop and execute test scripts as part of regression testing.   Provide production support to ensure business processes execute as planned.  Deploy application changes in a timely & quality manner.  Lead implementation and maintenance activities for the application areas assigned.
•  Customer:  Ensure the customer vision and strategy is understood.  Define the capabilities required to deliver on the customer’s strategy.  Ensure requirements are defined, reviewed and agreed upon with the customer SME team.  Communicate regularly with the customer team to ensure expectations are aligned.  Meet customer commitments on-time and within expected budgets.
• Process Management:  Coordinate the planning and deployment of system upgrades and maintenance, including the scheduling of key activities and communicating of system deployment plans, while ensuring business requirements are effectively met.  Regularly assess current state of services and proactively identify areas of opportunity for improvement.  Understand objectives of business processes related to the technology.  Serve as an escalation point for process design and system configuration support.  Maintain the system configuration, reporting and calculated field designs for the assigned functional areas.  Responsible for driving process design activities of the assigned functional areas.  Translate business process design into functional requirements.  Define, develop and deliver operational metrics for the operating performance of the assigned functional areas.
• Project Management:  Identifies, escalates key issues, risks, roadblocks in delivering customer solutions.  Develop and manage plans related to new projects and BAU activities.  Coordinate and lead team meetings.  Coordinate activities with Highmark TAC and 3rd party providers.  Partner with business to create and test strategy documents.
• Complete all needed unit testing and applicable documentation prior to implementation / hand-off to business, related to all business processes, updates, upgrades, implementations and project work.
• Adhere to proper change control processes for audit and compliance with regards to all business processes, updates, upgrades, implementations, and project work.
• Other duties as assigned or requested.

EDUCATION

Minimum

• Bachelor's Degree in Computer Science, Human Resources, or related field

Substitutions

• 6 years' of equivalent experience

Preferred

• Master's Degree in Computer Science, Human Resources, or related field

EXPERIENCE

Minimum

• 5 years' experience in designing, building, and implementing HR business solutions using information technology, To Include:
• 2 years' experience in at least one of the following systems: Workday, Kronos, Salesforce or a Learning Management System, and
• 3 years Functional business process experience with Human Resources, and
• 3 years' experience in business analysis and requirements definition

Preferred

• 3 years' experience configuring & supporting HR, Payroll, Salesforce and/or Learning Applications, and
• 2 years' experience configuring, testing and deploying technology in one or more of the fo