Overview

Join Full Fabric as a Senior Project Manager & Implementation Specialist and be a vital part of ensuring the excellence of our enterprise edtech solutions. As a Senior Project Manager & Implementation Specialist, you will contribute to maintaining the highest standards of quality, reliability, and performance of our software products. This is an exciting opportunity to play a key role in shaping the quality assurance processes that underpin our commitment to delivering top-notch educational experiences.

The Role

We’re looking for a dynamic, detail-oriented, and customer-focused Project Manager & Implementation Specialist to join our growing team. This hybrid role combines project management, hands-on implementation, and pre-sales support — ideal for someone who thrives in a fast-paced environment and is ready to grow into a leadership role.

Key Responsibilities

In this role, you will be responsible for the following:

Project Management & Implementation (80%)

• Lead onboarding and implementation projects for new clients, ensuring on-time and successful delivery.
  
  

• Manage project scopes, timelines, resources, and risks, maintaining clear communication with internal teams and clients.

• Estimate implementation costs for both professional services and product solutions, and define project timelines accordingly.
  
  

• Collaborate with Product, Support, and Customer Success teams to deliver a seamless client experience.
  
  

• Configure and customize the platform based on institutional needs.
  
  

• Train end-users and create supporting documentation as needed.
  
  

Pre-Sales Support (10%)

• Partner with the Sales team to understand client needs and present tailored solutions.
  
  

• Contribute towards RFP/Tender responses and customer requirement gathering.
  
  

• Help bridge the gap between sales promises and implementation realities, setting clear expectations.
  
  

Leadership Potential (10%)

• Demonstrate strong ownership and initiative, with a view toward growing into a team lead or managerial position.
  
  

• Support internal process improvements and help build scalable onboarding methodologies.
  
  

• Mentor new hires or junior team members as the team expands.

Requirements

We’re looking for someone with the skills and experience to excel in a fast-paced, dynamic environment:

• 3–5 years of experience in SaaS implementation, project management, or pre-sales (preferably in the education or edtech space).
  
  

• Strong organizational and communication skills.
  
  

• Ability to manage multiple projects with competing deadlines.
  
  

• Comfort working cross-functionally with sales, product, and support teams.
  
  

• Empathy for clients and a passion for solving their problems.
  
  

• Experience with CRM, project management tools (e.g. Asana, Jira, Trello, Monday, MS project), and SaaS platforms.
  
  

• Natural leadership instincts and a desire to grow into a team leader role. Mentoring existing team members on delivering effectively and efficiently.

Nice to Have

• Experience in higher education or working with academic institutions.
  
  

• Familiarity with data integration, APIs, or single sign-on (SSO).
  
  

• Formal project management certification (e.g., ITIL, PMP, PRINCE2, Scrum Master).

What We Offer

Here's what we offer to support your growth, well-being, and success at Full Fabric:

• Competitive Salary: We understand the value of top talent and are committed to offering market-leading compensation packages that reflect the expertise and value our team members bring to our company.

• Remote Flexibility: Embrace the future of work with our fully remote w