Enterprise Success Manager

Enterprise Success Manager

 

Location: Remote – Anywhere in the US

 

 

Position Summary:

As an Enterprise Success Manager, you will work with our accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry and domain-specific knowledge, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions.

 

You will be orchestrating a wide group of business, process, and solution specialists in Bentley to define and deliver an account-specific Success Plan.  You will also advocate inside the company to influence our product development roadmaps and improve the account's overall experience.

 

 

What You’ll Do:

As a key member of the account teams for your set of named accounts, you will help Bentley's enterprise accounts maximize their investment in our technology, services, and other resources by:

• Engaging with key account stakeholders to facilitate capturing business outcomes
• Positioning and prioritizing improvements in their digital workflows and creating strategic, account-specific Success Plans
• Continuously measuring results, course correcting when and where necessary, and proactively advising accounts on improving the adoption of Bentley solutions and services
• Improving users' awareness of what is possible by connecting them with our information and collaboration platforms
• Leading post-sales adoption engagements with the account, including coordination with Account Management, Support Account Management, Services, and Product Management/Development
• Reviewing progress toward desired business and strategic outcomes through regular operational and business reviews
• Continuously striving to increase the account's health and satisfaction scores

 

 

What We’re Looking For:

Not all applicants will have the exact experience listed below.  Bentley values the experience and diverse skills from professionals with both Customer Success Management and other backgrounds for this role.  A strong candidate has many of the qualifications listed below, but we encourage you to apply even if your background differs.

 

• BA/BS in a technical or business concentration
• Experience in Consulting, Customer Success, Account Management, or another client-facing role
• Experience working for or with engineering or construction firms or an understanding of the business drivers in the infrastructure industry
• Experience in working with complex, multi-divisional, multi-geographical customers
• Impressive executive presence and communication abilities
• Ability to create structure in ambiguous situations and design effec