Housing Placement Specialist

Description

Responsibility:

General Responsibilities

Hyacinth AIDS Foundation’s mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding AIDS in New Jersey.

The following foundational behaviors are expected as an employee of Hyacinth:

Service/Customer Services

Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our clients

· Treats each customer as a priority

· Respects each customer’s right to quality service, confidentiality, and dignity.

· Works with co-workers to ensure integration of services

· Displays a welcoming, helpful attitude to customers

· Establishes and maintains personal boundaries in clinical supervision with customers or co-workers

Community/Teamwork

Actively cooperates within the region and/or program and participates in the constructive resolution of conflict.

· Focuses on improving communication and collaboration

· Tries to understand the other person’s point of view when there is a challenge

· Works with all regional staff to provide a full continuum of services to customers.

· Understands local community resources and can make appropriate referrals.

· Is clear and tactful when collaborating and working with others.

Leadership

Assuming responsibility for one’s own self in the workplace and exhibiting commitment to the customer and agency.

· Takes pride in his/her/their work

· Advances Hyacinth’s reputation for excellence.

· Incorporates boundaries and ethical guidelines into decision making.

Employees of the Agency may learn certain facts about individuals being served by the Agency that are of a highly personal and confidential nature. Examples of such information are medical conditions, sexual orientation, relations with family members and other individuals. All such information must be treated as completely confidential. All staff are required to conform to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines which require the protection of personal health information.

Position Summary

Provide brief and concise statement explaining the main purpose for the existence of this position. Provide a brief summary of the role.

· Under the supervision of the Regional Services Manager, performs duties relating to the counseling of customers regarding housing services and providing information and referral services as needed.

§ Housing Specialist with work with customers in need of short-term housing and/or utility service needs to maintain stable and affordable housing, including identifying long-term permanent housing plans.

§ Housing Specialist will connect customers with services, provide peer solving support and linkage to care that helps PLWH and people receiving PrEP treatment achieve the goal of living independently.

Major Duties & Responsibilities

In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and responsibilities of the position)

Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage of time to least.

Approximate Percentage of Time

Tasks/Duties/Responsibilities

70%

Customer Services

· Provide Housing Navigation statewide, with a focus on Paterson in Passaic County, Plainfield in Union County, and Trenton in Mercer County

· Provide housing case management and counseling

· Identify permanent housing for customers.

· Determine eligibility for applications for short-term and/or long term safe and affordable housing assistance.

· Assist customers with placement in transitional housing.

· Identify and develop relationships with landlords to identify long term rental options for customers

· Negotiate with landlords and provide complete assistance with lease and other documents.

· Complete required paperwork for emergency financial assistance (rental and utility)

· Provide Daily Living Skills training and counseling to customers of the program.

· Provide Housing Retention Counseling to customers of the program.

· Refer customers to ensure connection to medical care.

· Collaborate with primary care providers and MCM staff to identify newly diagnosed patients in need of housing support.

· Documentation of baseline vi