Operations Area Manager - North America

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

The company aggregates over 3,000 own vehicles, in addition to the campervans and motorhomes of countless individual and professional hosts. The vision is to become the world’s No.1 road trip provider by continuing to expand – both vertically and geographically.

Indie Campers operates across the US in Los Angeles, San Francisco, Las Vegas, Denver, Salt Lake City, Phoenix, Orlando, and Miami, and in Europe in Germany, France, Spain, Italy, Portugal, Ireland, England, Scotland, Switzerland, Iceland, Sweden, Austria, Netherlands, Belgium, Sweden, Croatia, Norway, and has pick-up centres in more than 50 cities.

THE ROLE

Following our expansion plan, we are hiring an Operations Area Manager - North America. Reporting directly to the Head of Field Operations, this role aligns team and project management skills with very operational and hands-on tasks. The position is based in Indie Campers HQ in Los Angeles, however it will involve frequent travel to operational depots giving support to current locations, and preparing the expansion of 2023/24.

WHAT WILL YOU WORK ON?

• Engage, manage, supervise and train local teams of the operational depots from your area of intervention. Establish conditions for the performance of operational activities with high quality and efficiency, supporting the teams in their planning and ensuring the effective implementation of the company’s internal operational procedures;
• Ensure that resources are always adjusted to activity levels, namely through guaranteeing timely staff on-boarding. You are expected to play a proactive and assertive role on recruitment processes, both from a strategic definition and execution perspectives;
• Identify, negotiate and manage the relationship with local suppliers;
• Control and approve all costs and expenses from the operational depots;
• You will serve as a direct point of communication for any urgency or unforeseen event;
• Set-up new operational depots;
• Vehicle Remarketing: Responsible for local training and sales objectives to final customers;
• Support the introduction of new products and services;
• Support HQ's teams dealing with local requirements and compliance matters;
• Identify and address problems and opportunities for the company.

WHO ARE WE LOOKING FOR?

We are looking for a highly dedicated professional, who is inspired by Indie Campers mission of democratizing roadtrips, enabling the freedom of movement and connecting travellers worldwide. Your commitment, problem-solving approach and pro-activity will play a critical role for the achievement of high performance results both from a cost efficiency, customer satisfaction on-site sales, and vehicle sales perspectives. You will be the overall responsible for Key Performance Indicators within these metrics.

• Proven experience in managing operational teams (3+ years);
• Experience with business expansion and/or internationalization;
• Experience in Retail, Rent-a-car or Hospitality business would be a plus;
• Excellent team management and communication skills;
• Problem-solver and very proactive;
• Organized and analytical;
• Valid Driver's Licence.

Are you ready to Go Indie?