Sr Account Manager - Remote US

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. 

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.  

Duties & Responsibilities: 

• Preserves client relationships with state agencies and managed care organizations.
• Executes timely and accurate fulfillment of contractual obligations consistently.
• Monitors and oversees execution of Colorado program service level agreements.
• Function as subject matter expert on products and share knowledge with client base both internal and external.
• Directs project requirements and client expectations among functional groups and with client on a timely and accurate basis.
• Directs internal project work plans through guidance to support teams’ success on deliverables with project management philosophies to build groundwork for future projects.
• Coordinates and communicates among multiple functional areas to address problems of high complexity.
• Participates and drives key stakeholder meetings to provide best in class service and problem-solving dialogue on important issues.
• Manages appropriate subcontractor relationships as needed.
• Engages the team to develop plans and resolve issues through collaboration and execution and consistency in practice.
• Manages internal meetings to ensure knowledge and mitigation of accounts receivable issues.
• Drives to reinforce and establish expectations regarding PPL’s standard product offering.
• Identifies and acts on opportunities for communication on new products to existing and future clients.
• Identifies and meets with prospective clients to share PPL’s capabilities and products and services to best align with prospects needs.
• Recognizes and leverages relationships between state client staff and other departments.
• Leads sales presentations and system demonstrations on behalf of PPL.
• Directs and coordinates proposal development research, financial analysis to provide product proposal aligned with clients’ requirements.
• Provides leadership mentoring, advice, and guidance to direct reports through indirect or direct supervision.
• Partners with junior level or newly hired staff for on-the-job exposure to basic daily interactions with clients and practice area for staff development and growth.
• Ensures staff members understand the full scope of work i.e., day-to-day project priorities, level of effort, and deadlines.
• Directs all aspects of performance management to ensure staff members are effectively performing responsibilities, delivering to deadlines, and elevating practice area with sound work.
• Product and provide feedback and mentorship on a consistent basis to promote growth and development.

Required Skills:

• Excellent client relationship management skills throughout work history.
• Demonstrated project management and proven execution of projects or efforts.
• Proven business development and revenue generation expertise.
• Ability to keep leadership informed about potential market, revenue, products, services, competitors, partners, clients, and opportunities.
• Champion thought leadership, such as conference presentations, white papers as needed.