Technical Review Waiver Adjuster Consultant I - Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Technical Review Adjuster, you will enjoy the flexibility of working from the comfort of your home while playing a crucial role in our claims processing team. Your primary responsibility will be to review estimates and supplements submitted by shops for auto and specialty vehicles like Recreational Vehicles, Campers, Trailers, and others, using the CCC Portal and other tools we give you. Your expertise in auto and specialty technical negotiations and desk/pending management will be essential in this role as you audit and assess estimates, ensuring they align with Allstate guidelines and supporting information provided by the shop

Key Responsibilities:

The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. 
 

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. 
 

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
 

The Negotiator – you'll evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
 

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
 

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. 

Work Location

This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, you’ll need: 

• A dedicated workspace in your residence that is private and free from distractions
• A minimum internet bandwidth of 50 MB down/5 MB up 
• Appropriate work surface and seating  

What will Allstate provide:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) 
• Connectivity reimbursement of $80 per month to offset some of the cost of internet

Preferred Experience

• 12 months plus experience handling specialty vehicles, Recreational Vehicles, Camper, and Trailers
• Previous experience in auto collision estimating, automotive damage analysis, and estimate review a plus   
• Solid understanding of the auto technical and specialty vehicle repair process.

Functional Skills

• Strong customer service abilities and excellent written and verbal communication abilities
• Strong analytical skills to evaluate estimates and supporting documentation critically
• Excellent communication and negotiation skills to work effectively with shops
• Ability to work independently and manage a virtual desk effectively
• Detail-oriented and organized, with a focus on producing high-quality work

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for l