Multinational Zonal Lead - Midwest Zone

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

The Multinational Zonal Leader is responsible for the overall management and performance of the U.S. Midwest Zone multinational portfolio.

• Manage a team of Multinational Client Executives and Multinational Client Coordinators in alignment with AIG’s Global Multinational Business Model, to deliver superior Multinational client service and stakeholder experience.

• Engage and partner with internal and external stakeholders to promote AIG Multinational’s segmented value proposition to assigned Multinational segment, aligned with the Multinational end to end process and business model, product strategies and appetite, and the client’s needs. 

• Ensure the team effectively manages the design, development and execution of targeted multinational programs (including captive fronting), delivering within target service delivery standards and in alignment with AIG U.S. growth strategies.

• Support the Head of Multinational – North America, to expand AIG Multinational’s presence across the U.S market by optimizing alignment, integration, adoption and execution of AIG’s global multinational strategies, business plans, operating model and segmented value proposition(s).

This role reports directly to the Head of Multinational – North America.

How you will create an impact

• Represent AIG as the central point of Multinational client and program management across the Midwest Zone.

• Manage assigned portfolio of Tier 1 and Tier 2 Multinational clients working in partnership with product and distribution to deliver service excellence.

• Lead all pre and post bind activities on assigned portfolio and embed core principles of end to end process.

• Ensure that all service level standards and performance metrics are met on assigned portfolio and improve multinational client experience as measured by client and broker survey results.

• Ensure Multinational service fee discipline and rate adequacy for assigned portfolio of accounts.

• Drive the execution of the Multinational strategy within the zone and establish and execute a regular business cadence with key zonal stakeholders in product and distribution.

• Represent Multinational and actively participate in regularly scheduled zonal management meetings to ensure alignment with zonal strategies.

• Develop multinational zonal business plan to improve management fundamentals, ensure alignment to goals and execution on strategy.

• Align with zonal product heads and distribution to support profitable growth strategies.

• Foster an environment where employees can grow and maximise their talent including appropriate training, career development, and succession planning.

• Adhere to Multinational audit and controls procedures and global fronting underwriting guidelines.

• Support broader zonal Multinational growth strategies, business development and thought leadership as appropriate.

• Provide Multinational subject matter expertise (SME) and training throughout the zone including the management of the Broker Academy training.

• Help identify, support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.

• Represent AIG at external industry events held in the zone.

What you'll need to succeed

• Client focused with significant experience of dealing with senior client personnel, risk managers and client board level representatives as well as senior colleagues, including Executive Leadership.

• Effective Team and People Manager, able to attract, engage, retain and develop a high performing team to meet current and future business needs with the ability to clearly articulate and execute plans.

• Ability to handle multiple priorities, organize work and meet ti