Senior IT Analyst (Systems Administrator)

This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

 

Position Overview:

As a Senior IT Analyst (Systems Administrator), you are a key member of the IT Enterprise Technology Services team   team, reporting to a Director, Global Technology Lead- Computer.  You will contribute to the success of Ball by  providing technical experience and support Systems administration and provide project and operational support.

 

Your Key Areas of Responsibility Include: 

 

• Administer and support complex environments including core Microsoft Products (Windows Server, Active Directory, Entra, Azure), Virtualization (VMware, Hyper-V, SRM) and hardware infrastructure (Servers, UCS, Storage) technologies.
• Design and implement monitoring, capacity and configuration management of complex technologies, ensuring acceptable performance and adherence to all defined service level agreements.
• Administer Active Directory in a large corporate environment with multiple domains and 15k+ user base.
• Perform all duties within ITIL (Information Technology Infrastructure Library) best practices guidelines for Incident, Change, Request, and Problem.
• Adhere to all security best practices,  governance and compliance laws such as HIPAA, SOX, GDPR, etc.  
• Define detailed specifications, in compliance with the operations architecture (which include infrastructure and security), to solve complex, business problems.
• Collaborate with internal customers to elicit their business concerns and translate them into system development requirements; define internal customer needs and required functionality early in the system development cycle.
• Participate in planning initiatives, feasibility studies, cost/benefit analyses, new systems design, detailed project workplan and effort development, and implementation timelines.
• Participate in planning initiatives for system testing and configuration.'
• Provide input for the development of detailed project workplans and effort estimates for solution development.
• Design systems test requirements to ensure fail-safe integration of the solution into the production system \
• Support defect escalation and identification of root cause.
• Communicate technical requirements in enough detail to IT stakeholders across domains, and conversely communicate technical solutions to Business Analysts in non-technical terminology.
• Assist with application maintenance by analyzing, monitoring, and correcting complex software defects.  Participates in efforts to resolve production-based technical issues.

 

 

Required Experience and Skills: 

 

•  High school diploma or equivalent education required and training and work-related experience; Bachelors degree in Computer Science, Engineering or other related discipline highly preferred.
• Minimum 2 or more years of  experience in other technical roles (such as an analyst or systems administrator).
• Experience with analysis level tools for troubleshooting and problem analysis.  
• Expertise in Server OS software,  server hardware, virtualization, and active directory.  
• Good presentation and communication skills, with the ability to translate and clearly formulate technical issues for technical and non-technical stakeholders.

 

Compensation & Benefits

 

• Hiring Salary Range: $74,600 - $104,160 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
• This role will be eligi