Principal Trainer - (Cadence, Ambulatory and Professional Billing)

Job Description

Join a world-class academic healthcare system, UChicago Medicine, as a Principal Trainer - (Cadence, Ambulatory and Professional Billing) in the Information Technology department. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You will need to be based in the greater Chicagoland area. This role will be assigned to work on UCMs Community Connect Program. 

 

UCM Community Connect provides independent providers and healthcare organizations with a unified and integrated patient record to support patient care, while leveraging the shared resources and expertise of an experienced Epic organization such as UCM. 

 

The Principal Trainer - (Cadence, Ambulatory and Professional Billing) partners with other trainers and team leads to provide training programs for the hospital entities and users of the electronic health record (EHR) system and other third-party systems. Participates in workflow design and system build in order to gain in-depth knowledge of operational needs and ensure the system design supports those workflows. Identifies changes in workflow and develops curriculum and training plans to support the changes. Plans and develops curriculum in accordance with needs assessments. Pursues new developments in education and training methodologies and implements as deemed appropriate. Promotes a climate for the participant that encourages learning and self-motivation through the application of principles of adult learning. Under the direction of a team lead or application analyst, functions as an ongoing liaison between operational leadership and ITS teams in providing in person consultation and support for end users. Contributes to a work environment of caring and cooperation between a culturally diverse workforce and patient population.   

  

Essential Job Functions  

• Create, update and enhance EHR and business system training documentation including manuals, outlines, curricula, training scripts, objectives, handouts, quick reference guides, tests, proficiency assessments, lab scenarios and post-training support materials and evaluations.  

• Deliver system training across the organization. Demonstrate flexibility with schedules, training approaches and travel across the organization.  

• Collaborate with analysts, trainers, operational leaders and front-line staff in job analysis and the development of training content, job aids and competency assessments.  

• Present information verbally and in writing in a clear and easy to understand manner 

• Administers proficiency assessments and class evaluations, responsible for updating curriculum and continuous improvement 

• Accurately track end user attendance, course completion, and testing in the Learning Management System (LMS) 

• Develop and Support Super User and End-User training  

• Ensure accurate documentation of schedules, registrations, and transcripts in Learning Management System (LMS).  

• Builds and maintains training environments for the EHR and other third-party systems.  

• Manage training work queue for training issues to ensure prompt resolution of reported issues and service requests.  

• Participates in projects and end user walkabout support for EHR users and other systems.  

• Plan and develop visionary curricula for their end users; be forward thinking for approaches to adult education.  

• Performs other duties as assigned  

 

Required Qualifications  

• Knowledge and previous application of adult learning principles  

• Ability to train healthcare system to staff on Epic Applications in a virtual or on-site environment 

• Ability to adapt to changing curriculum as needed 

• Experience in training in an Epic Ambulatory or Enterprise implementation and able to provide post go-live support 

• Familiar with healthcare operations, medical information and information technology 

• Demonstrated leadership skills evidenced  

• Demonstrates complex decision-making skills and problem-solving abilities 

• Epic credentialing in an Epic application, or able to successfully complete an Epic certification within three months of hire 

• Ability to deliver technology training using multiple resources simultaneously (Microsoft Word, PPT, Team, Zoom and other supplemental training applications). 

• Proficient with Microsoft Office Suites 

• Travel to training sites is required