Director of Food & Beverage

Description

About OFCC

Founded in 1915, Olympia Fields Country Club, A Platinum Club of America, is steeped in tradition with a rich history of excellence and prestige. For over 100 years, OFCC has hosted such prominent events as the US Open, US Amateur Championship, the US Senior Open Championship, numerous Western Opens, the PGA Championship, the KPMG PGA Women's Championship, and most recently, the 2020 & 2023 BMW Championship. 

As a private club, we strive to create an extraordinary, unparalleled member experience designed to meet every aspect of our member's needs. Our employees are the heart of everything we do, as well as the foundation of our success and the member experience. OFCC is a truly remarkable place, not only for our members but also for our employees. Working at OFCC allows you to gain knowledge, develop skills, and work with an outstanding team of hospitality professionals while bringing an unrivaled experience for our members and guests. Expect a hospitality-focused, fast-paced environment that will foster growth and advancement. For more information, please visit our website at ofcc.org. 

Summary

The Director of Food & Beverage is responsible for the strategic leadership and seamless execution of all food and beverage operations across the club. This role reports to the Assistant General Manager and partners with the Executive Chef to uphold the highest standards of service and culinary excellence, ensuring that member experiences consistently exceed expectations. The Director plays a key role in driving operational efficiency and financial performance, including revenue growth and profitability, while fostering a culture of exceptional service.

In this leadership role, the Director will oversee the entire front-of-house service teams, manage vendor relationships, and lead initiatives to enhance member satisfaction through innovative programming, pricing strategies, and promotion of club events. Additionally, the Director will ensure strict adherence to safety protocols, regulatory compliance, and club standards, positioning the club as a prestigious destination for members. By aligning operational practices with the club’s strategic goals, the Director of Food & Beverage will contribute to the long-term success and reputation of the club.

Responsibilities 

• Maintain exceptional member relations and facilities by creating a high-quality environment through staffing, programming, service operations, and maintenance.
• Identify and implement opportunities for member events and food and beverage services to meet ongoing member needs and achieve revenue objectives.
• Communicate with members both individually and in groups to ensure the club consistently exceeds their expectations.
• Work with the member committees to develop and implement member activities and events that enhance member engagement.
• Interact professionally with members and guests, accommodating changes and last-minute requests as needed.
• Develop sales, marketing, and net revenue plans for food & beverage, and oversee their successful implementation.
• Ensure expense control systems are in place, closely monitoring department expenses, including payroll-to-revenue ratio, and utilizing appropriate forecasting systems.
• Oversee scheduling of all service personnel, manage labor cost budgeting, and ensure accurate time reporting through time management systems. 
• Recruit, hire, and develop qualified staff committed to service excellence, understanding the relationships between Member satisfaction, value, and retention.
• Develop employees for career advancement using performance reviews, cross-training, and developmental planning.
• Implement and execute training programs consistently to ensure staff deliver quality service and products.
• Work closely with management team to ensure alignment in all matters related to food & beverage operations.
• Attend and lead department head meetings, food & beverage meetings, and hold regular service training sessions to ensure staff is well-informed and prepared.
• Conduct daily line-ups to review events of the day and menu items with the service team.
• Oversee procurement, scheduling, and payroll responsibilities, ensuring compliance with club policies and regulatory requirements.
• Continuously monitor service operations, ensuring all aspects of the F&B department align with the club’s standards and goals.
• Oversee the food and beverage aspects in Events, attending BEO meetings, determining product and staffing needs, and ensuring smooth operations.

Education & Experience

• Bachelor’s degree in hospitality management or related field preferred or equivalent experie